Intake Advocate

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⏰ Full Time

🟡 Mid-level

🟠 Senior

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Tort Experts

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🤝 B2B

B2B • Legal • Marketing

Tort Experts is a leading company in the mass tort marketing industry, specializing in legal case acquisition for law firms throughout the USA. With extensive experience and over $450 million in legal case generation spend, Tort Experts employs an innovative, data-driven approach to connect law firms with qualified claimants efficiently. Their proprietary technology and commitment to transparency ensure reliable and effective marketing strategies that have garnered trust from a diverse range of law firms.

📋 Description

• Build the initial claimant relationship and confidence in our firm with every prospective claimant interaction • Engage in 150 – 200 calls per day in a professional inbound/outbound call center environment • Consistently build the claimant relationship and confidence in our partners firms with every claimant interaction while proactively contacting claimants to ensure the relationship is maintained • Solve problems and maintain confidentiality • Keep updated records and detailed documentation of claimant interactions, concerns, and complaints in a paperless database system • Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately • Be expected to meet occupancy and adherence goals

🎯 Requirements

• Bachelor’s degree in a related field (e.g. Business Administration) preferred. • Call center or BPO experience required. • Legal intake experience is preferred. • Strong communication skills, both verbal and written. • Excellent organizational and time-management abilities. • Proficient in Microsoft Office Suite and legal case management software. • Attention to detail and accuracy in data entry. • Empathetic and patient demeanor when interacting with clients. • Ability to handle sensitive information with discretion and confidentiality. • Strong problem-solving skills and ability to think critically. • Ability to work remotely, and manage time and tasks with minimal supervision. • Ability to thrive in a fast-paced environment and manage multiple priorities. • Commitment to providing excellent client service. • Experience in mass tort law is a plus. • Bilingual candidates are encouraged to apply.

🏖️ Benefits

• 100% company-paid monthly premiums for Fortune 500 level quality insurance plans for you and any/all dependents (US based employees): medical (Aetna) dental (Guardian) vision (Guardian) • 100% company match on any employee contributions to either HSA or FSA flex benefits plans (US based employees): $500 free FSA company contribution, even if $0 employee contribution • 401k plan with full company match of up to 6% of salary and no vesting period required (US based employees) • Unlimited paid time off with planned role/responsibilities coverage • Work from home equipment budget (at company's discretion)