Customer Success Management Leader – Smart Services

🔥 14 hours ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $105.2k - $168.7k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Trane Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

⚡ Energy

🤝 B2B

Manufacturing • Energy • B2B

Trane Technologies is a global industrial company that designs, manufactures and services HVAC, refrigeration and building systems and controls, focusing on energy-efficient climate solutions and sustainability. The company supplies commercial and industrial customers with equipment, controls and field services, operates manufacturing and supply-chain operations worldwide, and emphasizes reducing customers' carbon footprint through initiatives such as its 2030 commitments and the Gigaton Challenge.

📋 Description

• Build and lead a customer success management team supporting Trane Cloud digital trials across North America • Develop team structure, processes, tools, and success metrics across the trial lifecycle • Track connected equipment and systems and identify appropriate end-user or owner contacts • Lead customer onboarding and engagement around Trane Cloud capabilities, value, and use cases • Sustain trial engagement through follow-up, site activity monitoring, customer support, and question resolution • Increase customer satisfaction and platform engagement • Establish end-of-trial pathways for subscriptions, service discussions, repair support, or future follow-up • Partner with local and regional sales offices to provide sales opportunities and recommended next steps • Track customers not ready to proceed for future re-engagement • Maximize subscription, service agreement, and repair/service revenue from the trial funnel • Collaborate with product, digital, service, and commercial teams to gather feedback and drive continuous improvement • Create a simple, repeatable customer engagement model for service sales teams • Align customer coverage strategies, field initiatives, support models, and service modernization efforts • Evaluate organizational, process, and change management barriers and recommend practical solutions • Support business cases, staffing strategies, and growth plans • Lead through influence, negotiation, and cross-functional communication • Operate remotely while supporting travel for in-person meetings, events, and training

🎯 Requirements

• Bachelor’s degree or relevant industry experience required • MBA or equivalent preferred • 7+ years of combined experience in sales, marketing, P&L leadership and/or product management roles required • HVAC experience required • Knowledge of building systems operation, service, and selling required • Strong business acumen connecting customer engagement activity to revenue generation and service growth • Previous SaaS sales experience and/or customer success management leadership experience highly preferred • Excellent written and verbal communication skills • Ability to lead through influence • Strong quantitative and analytical skills • Ability to work cross-functionally and build alignment across regions, functions, and stakeholder groups • Strong understanding of service business needs, customer engagement cycles, and growth tradeoffs across regions and functions • Proven ability to initiate, lead, and problem solve in in-person and virtual environments preferred • Ability to operate effectively in a remote environment with virtual collaboration and time management skills • Willingness to support travel for in-person meetings, events, and training as needed

🏖️ Benefits

• Health insurance for employees and family • Holistic wellness programs with incentives • Fertility coverage • Adoption/surrogacy assistance • Up to 15 vacation days • Paid holidays • Sick leave • Volunteer leave • Parental leave • 401(k) match • Educational and training opportunities through company programs • Tuition assistance • Student debt support • Incentive eligible • Travel support for in-person meetings, events, and training as needed