Director, Client Success – Healthcare

🕒 March 20

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Transact Campus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Through transformative payments and credential-driven transactions and privileges, Transact partners with institutions to help them make their campus experience mobile-centric, personal and individualized, and completely connected.

📋 Description

• Lead, mentor, and develop a team of 7–8 Client Success Managers. • Conduct regular coaching sessions, account reviews, and performance evaluations. • Build a high-performance culture focused on accountability, outcomes, and continuous improvement. • Ensure structured Success Plans are developed and executed for key accounts. • Proactively identify at-risk accounts and implement recovery strategies. • Partner with Sales to drive renewals and expansion opportunities. • Participate in executive-level business reviews and strategic planning sessions. • Build trusted relationships with healthcare leaders including Directors of Food & Nutrition, VP Support Services, and CIOs. • Support large-scale transformation initiatives and solution migrations as needed.

🎯 Requirements

• 8+ years of experience in Customer Success, Account Management, or SaaS revenue leadership roles. • 3+ years of experience leading high-performing teams, specifically in Account Management, Client Success, or Sales function. • Demonstrated success driving retention, NRR growth, and expansion within enterprise and middle market accounts. • Strong executive presence and ability to influence VP & C-suite stakeholders. • Experience within healthcare technology, hospital operations and/or food service preferred. • Excellent analytical, communication, and leadership skills.

🏖️ Benefits

• Flexible time off to include paid holidays and volunteer time. • Robust health, dental, and vision insurance plans on your first day of employment • Employer-paid life insurance/AD&D/short-term and long-term disability insurance • Comprehensive employee assistance program (EAP) • Flexible spending account (FSA) or health savings account (HSA) • Matched 401(k) • Employee stock purchase plan