Inbound Sales Representative

🕒 May 28

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Transcat

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔬 Science

⚕️ Healthcare Insurance

Science • Healthcare Insurance • Manufacturing

Transcat is an industry leader in providing fast, quality, and accredited calibration services, with laboratory locations across North America. They offer a comprehensive range of test and measurement equipment, both new and refurbished, along with calibration and validation services that ensure instruments are ready for immediate use. Transcat is recognized for their commitment to quality and customer trust, serving various sectors including life sciences, manufacturing, and government.

📋 Description

• Sells products and calibration services to business and industrial establishments or individuals over the telephone • Answers and responds to customer inquiries regarding any issue including billing or expediting orders. • Meets activity goals and sales objectives • Primary focus is to handle inbound sales calls, emails and Chats for product and calibration sales. • Skills required would be the ability to cross sell stock calibration, repair services and accessories as well as assist customers with customer service issues. • Handles inbound calls, emails and Chat to close orders and increase customer loyalty. • Builds and maintains customer’s relationships by offering a consultative approach. • Uses listening skills to identify customer needs, opportunities, and makes decisions on next steps. • Cultivates sales call opportunities in order to generate incremental business. • Asks probing questions to understand customer requirements and quotes appropriate product and services to meet the customer’s needs. • Prepares product and calibration quotes and orders. • Demonstrates ability and proficiency to upsell and increase average order size (dollar amount). • Provides technical product support to the customer and involves applicable marketing and/or vendors to determine specifications needed for the customer’s applications. • Overcomes technical and business objections of prospective customers and assists the sales process to close. • Estimates date of delivery to customer, based on knowledge of Transcat’s inventory levels and vendor delivery schedules. • Investigates and resolves customer problems with deliveries. • Complies with all mandatory call requirements including data hygiene of contact information both in D&W and the CRM system. • Pass on lead referrals to outbound and field sales group, and effectively communicate with all necessary parties to further penetrate market share. • Accurately enters new customer data and other sales data for current customers into computer database. • Perform contract review with customers. • Provide exceptional customer service to both internal and external customers. • Always establish and maintain professional telephone etiquette for incoming and outgoing calls.

🎯 Requirements

• Valid driver’s license & clean driving record • Must be detail oriented • Minimum of a high school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience.

🏖️ Benefits

• Competitive compensation and benefits, including paid time off • health insurance • tuition reimbursement • retirement • stock purchase plan • MORE!