Customer Service Representative – Trilingual Market

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Transcom

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

🤝 B2B

🏢 Enterprise

💰 Post IPO equity on 2017-04

B2B • Enterprise

Transcom is a global customer experience and contact center outsourcing company that provides customer care and customer contact services to other businesses. The company operates in 77 countries, employs about 20,435 people, and offers multilingual support (26 languages) and a mix of site-based and remote/work-from-home roles. Transcom positions itself as a partner to well-known brands, focusing on customer service, support, and outsourced contact-center operations and has received industry awards for customer contact outsourcing and remote work.

📋 Description

• Provide high quality customer support via multiple channels in Spanish, Portuguese and English • Respond to customer queries in a timely, accurate and professional manner • Offer clear solution and guidance • Handle complaints with empathy and patience • Contribute to the project’s success by sharing knowledge and working closely with colleagues • Maintain accurate records of customer interactions and cases • Work on rotating shifts, 8 hours per day, Monday to Friday

🎯 Requirements

• C1 or native written and spoken proficiency in Spanish and Portuguese • Good command of English (B1 or higher) • Strong communication and interpersonal skills, with a customer-focused mindset • Ability to quickly learn, adapt and handle change in a fast-paced environment • Good computer skills and confidence using multiple systems • Strong time management skills and ability to handle multiple interactions • Positive attitude and willingness to deliver a brilliant customer experience

🏖️ Benefits

• Competitive fixed salary composed of base salary, language bonus and project bonus • International and inclusive work environment • Full and paid training • Flexible rotating schedules • Continuous development through internal learning platforms • Career growth opportunities within a global organization • Collaborative and dynamic team culture