Club Compliance Data Analyst II

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

📉 Data Analyst

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Travel + Leisure Co.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

👥 B2C

B2C • Hospitality

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. The company provides various benefits including wellness, travel discounts, and career development opportunities. It operates globally, focusing on resort operations, corporate sales and marketing, and offers comprehensive benefits to its employees.

📋 Description

• Analyze booking trends and benefit usage across accounts to identify trends, unapproved collaborations, or rule violations • Collaborate with business unit leaders and specialized departments such as Legal, Club, Operations, Title Services, and HR to determine thresholds and successfully investigate all Club, Legal, or Compliance potential violations • Lead process evaluations and identify opportunities to improve efficiencies • Follow up on outstanding action points within an agreed-upon timetable and ensure all issues are closed in a timely manner • Monitor all issues identified during the analysis and investigation process • Develop controls to mitigate future risk • Collaborate with Legal, Club and HR to evaluate controls related to Point Utilization, Booking Trends, Contact Center Operations, Sales and Marketing, and 3rd Party Activity • Formulate recommendations to improve internal control processes and other value-added opportunities • Creating reports and developing tools and processes to automate reports • Analyzing large amounts of data relating to sales, customers, or financial performance • Using Structured Query Language (SQL) and other coding languages to extract data • Aligning reports to business objectives and key performance indicators • Collaborating with other business areas and leaders to identify reporting needs • Accessing existing databases and creating processes for storage of new data • Identify operational or financial variances and develop and implement forecast models for planning and control • Perform other duties as needed

🎯 Requirements

• Bachelor’s degree in MIS, IS, IT or Business, or equivalent work experience • One to three years of experience in Contact Center/Customer Operations • Designing automation and data connections using Power Apps, SharePoint, SQL, SAS, Power BI, Python, Excel, Tableau, Visual Basic • Proven ability to sustain performance and take on new work with little to no supervision • Excellent business writing and oral communication skills • Ability to write owner facing documents and scripts • Ability to create training guides and standard operation procedures • Ability to prioritize and track multiple projects and deadlines throughout the work week • Enjoys attention to details. • Working knowledge of Microsoft Office Suite (i.e., Office 365, Word, Excel, Access, Teams, SharePoint, PowerPoint) • Working knowledge of Visual Basic, Power Automate, Power Apps, Power BI, Snowflake or similar SQL DB Tools • Working knowledge of most if not all Club systems

🏖️ Benefits

• Medical • Dental • Vision • Flexible spending accounts • Life and accident coverage • Disability • Depending on position, paid time off, parental leave and holidays • Wish day paid time to volunteer at an approved organization of your choice • 401k with employer match (subject to eligibility requirements, including tenure) • Legal and identify theft plan • Voluntary income protection benefits • Wellness program (subject to provider availability) • Employee Assistance Program