Club Operations Analyst II

Job not on LinkedIn

🔥 6 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🟢 Junior

⚙️ Operations

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Travel + Leisure Co.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

✈️ Travel

📣 Marketing

🏨 Hospitality

Travel • Marketing • Hospitality

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. The company provides various benefits including wellness, travel discounts, and career development opportunities. It operates globally, focusing on resort operations, corporate sales and marketing, and offers comprehensive benefits to its employees.

📋 Description

• Execute a variety of Club Ownership compliance and audit processes that reoccur on a rolling weekly, monthly, quarterly annual, or ad hoc basis • Develop reports and tools in alignment with job responsibilities • Utilize system and club knowledge to properly identify anomalies and appropriately escalate to the appropriate business group(s) • Analyze outlier Owner booking trends and benefit utilization • Comprehend and execute strategies in alignment with Owner arrivals goals • Occasionally reporting Owner utilization summaries to Senior leaders • Provide internal customers with detailed correspondence of club account transactions • Develop complete comprehension and navigation of assigned work Club systems • Review transactions for alignment with club and/or program rules and perform subsequent agent follow-up as required • Develop, maintain, and track performance of team processes through stakeholder partnerships, identification of obstacles, and creating solutions • Utilize data and data management tools to create reports and automations as needed • Adopt Process Review Life Cycle model to analyze, change, and/or eliminate assigned processes • Ensure end to end comprehension of assigned work to include all stakeholders in communicating changes and create/modify required documentation and technical resources • Troubleshoot, and provide solutions to process gaps as they occur in subject matter expert environments • Communicate with business partners regarding process status or issue resolution • Effectively prioritize multiple projects and communicate changes to leader • Researching and implementing new technological solutions available.

🎯 Requirements

• Bachelor’s degree in MIS, IS, IT or Business, or equivalent work experience • One to three years of experience in Contact Center/Customer Operations • Designing automation and data connections using Power Apps, SharePoint, SQL, SAS, Power BI, Python, Excel, Tableau, Visual Basic • Proven ability to sustain performance and take on new work with little to no supervision • Excellent business writing and oral communication skills • Ability to write owner facing documents and scripts • Ability to create training guides and standard operation procedures • Ability to prioritize and track multiple projects and deadlines throughout the work week • Enjoys attention to details.

🏖️ Benefits

• Medical • Dental • Vision • Flexible spending accounts • Life and accident coverage • Disability • Paid time off • Parental leave and holidays • Wish day paid time to volunteer at an approved organization • 401k with employer match • Legal and identify theft plan • Voluntary income protection benefits • Wellness program • Employee Assistance Program