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Auto Appraiser

🔥 8 minutes ago

🍂 Massachusetts – Remote

infoinfo

💵 $65.4k - $108k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

Apply Now
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Logo of Travelers

Travelers

10,000+ employees

Founded 1853

💼 Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

Travelers is a leading insurance company that focuses on providing secure and comprehensive coverage for both individuals and businesses. Their offerings span a wide range of areas including specialty and risk control, technology and analytics, underwriting, and sales. With a strong emphasis on community involvement, diversity, and sustainability, Travelers aims to provide excellent customer service while fostering a culture of continuous learning and professional growth. The company is committed to innovation and helping prepare for the future by planning for the unknown, making it an intellectually stimulating environment. Travelers operates internationally, with a presence in the US, Canada, and Europe, and offers career opportunities ranging from experienced professionals to emerging talents.

📋 Description

• Inspect and assess vehicle damage from accidents, weather events, and other covered losses through virtual or on-site inspections • Perform estimate reviews and collaborate with repair facilities to ensure accuracy, consistency, and quality • Prepare repair estimates using industry-standard estimating software • Determine parts, labor, and materials required to restore vehicles to pre-loss condition • Evaluate and settle total-loss vehicles by determining actual cash value through market research and comparable vehicle analysis • Negotiate repair costs and settlements with body shops, customers, and third-party claimants • Identify and document pre-existing damage, prior repairs, and potential fraud indicators • Collaborate with claim representatives, body shops, and vendors to coordinate repairs and resolve coverage or repair issues • Explain the appraisal process, answer customer questions, and keep vehicle owners informed throughout the claim lifecycle • Adapt to new technology implementations, system upgrades, and AI-related digital tool rollouts • Serve as a technical resource for auto claim staff and provide advice and direction to claim professionals • Perform other duties as assigned

🎯 Requirements

• High School Diploma or GED required • One year of auto physical damage appraisal or comparable claim related experience, or successful completion of required Travelers Claim Representative training program • Valid driver's license • Active adjuster license, where applicable • Bachelor's Degree • Two years of auto physical damage appraisal experience • Proficient in claims management and estimating software • Advanced skills in Microsoft Office and enterprise technology systems and platforms • Strong verbal and written communication skills • Ability to exercise sound judgment and make effective decisions • Exceptional customer service skills • Strong attention to detail and organizational skills • Ability to manage multiple tasks and prioritize effectively • Demonstrated conflict resolution skills • Ability to manage stress and maintain professionalism under pressure • Basic understanding of insurance principles, terminology, state insurance regulations, and claim handling requirements • Ability to quickly learn from experience and apply it to new situations • Must have a valid driver's license

🏖️ Benefits

• Health insurance for employees and eligible family members from the first day of employment • 401(k) dollar-for-dollar matching up to the first 5% of eligible pay • Paying it Forward Savings Program for employees with student loan debt • Pension Plan 100% funded by Travelers • Minimum of 20 days Paid Time Off annually • Nine paid company Holidays • Wellness program with tools, discounts, resources, and caregiving support • Free professional counseling services • Health coaching and mental health resources • Matching Gift and Volunteer Rewards program

Apply Now

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