Outside Property Associate – Claims Representative

🔥 14 hours ago

🍂 Massachusetts, Rhode Island – Remote

🍂 Massachusetts – Remote ⚓ Rhode Island – Remote

💵 $52.6k - $86.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Claims Specialist

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Travelers

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1853

💼 Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

Travelers is a leading insurance company that focuses on providing secure and comprehensive coverage for both individuals and businesses. Their offerings span a wide range of areas including specialty and risk control, technology and analytics, underwriting, and sales. With a strong emphasis on community involvement, diversity, and sustainability, Travelers aims to provide excellent customer service while fostering a culture of continuous learning and professional growth. The company is committed to innovation and helping prepare for the future by planning for the unknown, making it an intellectually stimulating environment. Travelers operates internationally, with a presence in the US, Canada, and Europe, and offers career opportunities ranging from experienced professionals to emerging talents.

📋 Description

• Participate in structured training classes covering insurance policies, claim processes, systems, and procedures • Review, investigate, and document first-party property claims under close supervision • Gather information from policyholders, claimants, witnesses, and third-party providers • Investigate and evaluate relevant facts and documents, including leases, contracts, and by-laws • Determine and apply coverage for building damages according to policy terms • Establish accurate scopes of damage for building and contents losses • Prepare written estimates and/or computer-assisted estimates • Provide timely, professional communication to customers, claimants, and internal stakeholders • Maintain accurate claim activity records in claim management systems • Continue learning, particularly in AI and digital transformation • Adapt to new technology implementations, system upgrades, and digital tool rollouts • Participate in catastrophe deployments • Perform other duties as assigned

🎯 Requirements

• High School Diploma or GED and one year of customer service experience • Bachelor’s Degree • Previous internship or work experience in customer service or insurance • Willingness to obtain an active adjuster license where required by state law • Valid driver's license • Proficient in Microsoft Office (Word, Excel, Outlook) • Willingness to learn claims management and estimating software • Strong verbal and written communication skills • Ability to exercise sound judgement and make effective decisions within established authority • Exceptional customer service skills • Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively • Basic conflict resolution skills • Ability to access and inspect all areas of a dwelling or structure, carry, set up, and climb a 38–49-pound ladder, walk on roofs, and enter tight spaces • Generally, required Insurance License(s) must be obtained within three months of starting the role, with ongoing continuing education maintained as mandated • Acquisition and maintenance of Insurance License(s) and/or a UAS Remote Pilot Certification may be required • Willingness to participate in the Catastrophe Response Program and deploy to assist customers in other states

🏖️ Benefits

• Health insurance from the first day of employment for employees and eligible family members • Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay, subject to an annual maximum • Paying it Forward Savings Program contributions toward a 401(k) account for employees with student loan debt • Pension Plan 100% funded by Travelers • Minimum of 20 days Paid Time Off annually • Nine paid company Holidays • Wellness program with tools, discounts, resources, caregiving support, free professional counseling, health coaching, and other resources • Matching Gift and Volunteer Rewards program