Client Relationship Manager

🕒 4 days ago

🌶️ New Mexico – Remote

🌶️ New Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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TriCore Reference Laboratories

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

TriCore Reference Laboratories is an independent, non-profit clinical laboratory headquartered in Albuquerque, New Mexico, providing diagnostic testing, pathology services, and laboratory management across the state. The organization operates a central core laboratory, more than 40 patient collection centers, a research institute and biorepository, and offers services including point-of-care testing, central lab services, device trials, pathology consults, and direct-to-consumer testing. TriCore serves patients, healthcare providers, and hospitals, and publishes public health dashboards and insights to support community health surveillance.

📋 Description

• Service and monitor customer accounts with professionalism • Retain client accounts and prospect for new business within an assigned territory • Build and maintain internal and external client relationships • Coordinate customer-service communication across TriCore departments • Provide ongoing customer service and problem solving • Promote and maintain a positive laboratory image within the community • Provide customer training as needed • Establish, monitor, and retain customer relationships and account structures • Support customer billing initiatives • Document and resolve customer and service issues • Meet assigned customers according to the monthly call cycle • Grow healthcare accounts to meet or exceed organizational sales objectives • Prepare proposals for new accounts • Manage requirements in Laboratory Service Agreement contracts • Address customer concerns to increase satisfaction • Train customers on requisitions, reports, invoices, connectivity solutions, courier services, OSHA, and phlebotomy when appropriate • Attend, participate in, or facilitate meetings • Assist with developing marketing tools • Install and troubleshoot TriCore Portal, TriCore Direct, and printers • Assist with supplies, requisition forms, courier services, and customer training • Analyze workflows and implement or install outreach connectivity solutions • Identify and communicate system or operational problems • Coordinate hardware and peripheral-equipment solutions • Support connectivity installations by coordinating client and analyst schedules • Check client centrifuges and complete account paperwork • Disseminate information to customers and employees • Maintain records in Salesforce • Maintain technical knowledge of testing, testing changes, and M.D. specialties • Submit mandatory weekly and monthly reports • Provide feedback to Marketing, Tech Support, and Operations on sales and training materials

🎯 Requirements

• Requires travel • High degree of professionalism and independent judgment when solving problems and assisting customers • Ability to establish, build, monitor, and retain customer relationships • Ability to prospect for new healthcare business and grow accounts • Ability to coordinate communication across departments and with clients • Ability to document and resolve customer and service issues • Ability to prepare account proposals consistent with pricing policies and review procedures • Ability to manage Laboratory Service Agreement requirements • Ability to provide customer training and consulting • Ability to install and troubleshoot TriCore Portal, TriCore Direct, and printers • Ability to analyze client workflows and recommend outreach connectivity solutions • Ability to identify system or operational problems • Ability to coordinate hardware and peripheral-equipment solutions • Maintain expertise in Antrim, Rhodes, Sunquest, PowerPath, Salesforce, Epic, Cerner, and Liberty • Ability to check client centrifuges according to procedure • Maintain technical knowledge of laboratory testing, testing changes, and M.D. specialties • Ability to prepare required weekly and monthly reports