Client Relationship Manager

🕒 June 12

🌶️ New Mexico – Remote

🌶️ New Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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TriCore Reference Laboratories

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🤝 B2B

👥 B2C

🔬 Science

B2B • B2C • Science

TriCore Reference Laboratories is an independent, non-profit clinical laboratory headquartered in Albuquerque, New Mexico, providing diagnostic testing, pathology services, and laboratory management across the state. The organization operates a central core laboratory, more than 40 patient collection centers, a research institute and biorepository, and offers services including point-of-care testing, central lab services, device trials, pathology consults, and direct-to-consumer testing. TriCore serves patients, healthcare providers, and hospitals, and publishes public health dashboards and insights to support community health surveillance.

📋 Description

• Service and monitor customer accounts with a high degree of professionalism • Retain client accounts and prospect for new business within assigned territory • Build and maintain internal and external client relationships • Coordinate communication within all departments of TriCore as it relates to servicing customers • Provide ongoing service and problem solving to customer base • Promote and maintain a positive image of the laboratory within the community • Provide customer training as needed • Establish, build, monitor and retain relationships with our customers • Monitor and assist in ensuring customer accounts are appropriately built • Support customer related client billing initiatives to ensure they are correct and current • Document and resolve customer issues, assist with new client account monitoring and monitor, identify, and resolve all service issues • Prepare and submit proposals for new accounts as necessary and consistent with pricing policy and review procedure • Manage requirements within and including the Laboratory Service Agreement contracts • Use a high degree of independent judgment when solving problems and assisting customers • Address customers concerns with the goal of increasing satisfaction • Provide training to customers on problem trends, in completing requisitions, contacting TriCore reading reports and invoices, connectivity solutions, and courier services for sponsor clients • Attend, participate, and/or facilitate meetings as requested by TriCore • Assist in developing appropriate marketing tools, as needed • Install and troubleshoot TriCore Portal, TriCore Direct and printers • Check client centrifuges according to procedure • Disseminate information to customers and employees as appropriate • Maintain and record in Sales Force • Provide feedback to Marketing and Tech Support, TriCore Operations in developing effective and professional sales and training materials for capabilities and services

🎯 Requirements

• Associates degree (or equivalent industrial experience) in related field • Three (3) years relevant experience OR equivalent combination of education and experience equal to five (5) years experience • Must be willing to travel as required (up to 75% of the time) • Must work in the field a minimum of four days per week • A grade of good on the alphanumeric typing test (4000-5,999 key strokes)

🏖️ Benefits

• medical, dental, vision and life insurances • 401(k) retirement plan with employer matching • PTO • paid holidays • opportunities for continuous learning • education assistance • wellness programs • career advancement • ability to share in our genuine commitment to the health of our communities