Care Management Specialist

🔥 4 minutes ago

🌲 North Carolina – Remote

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💵 $42.7k - $54.2k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Logo of Trillium Health Resources

Trillium Health Resources

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Trillium Health Resources is a leading specialty care manager (LME/MCO) for individuals with serious behavioral health, intellectual/developmental disabilities, and traumatic brain injury in North Carolina. The organization is committed to investing in the health and well-being of the communities it serves, providing services such as preventive health screenings, crisis intervention, and tailored care management. Trillium focuses on enhancing access to mental health and substance use services for its members and ensuring support for vulnerable populations.

📋 Description

• Provide key support to Care Managers in delivering appropriate services to members • Deliver most Tailored Care Management member-required contacts • Perform supportive outreach, follow-up, and engagement with members • Meet with members virtually or in person • Record member health updates • Suggest changes to Care Managers regarding current care plan efficacy • Help members find additional medical or community-based resources • Facilitate programs and activities promoting holistic health and improving members’ health literacy and education • Teach self-management skills and share self-help recovery resources • Distribute educational materials on chronic conditions • Arrange and schedule member services, appointments, wellness reminders, and non-emergency medical transportation • Collaborate with Care Managers and other care-team personnel regarding members’ care, health updates, and changes • Participate in relevant educational case conferences • Ensure proper storage and transmission of sensitive health records • Work from the remote location between 8:30 a.m. and 5:00 p.m. and travel within the community as needed

🎯 Requirements

• High school diploma or GED and one (1) year of qualifying experience through one of the listed alternative pathways • One (1) year of lived experience with an intellectual/developmental disability (I/DD) or traumatic brain injury (TBI), with demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system; OR • One (1) year of lived experience with a behavioral health condition and certification as a Peer Support Specialist; OR • One (1) year of direct experience as a parent or guardian providing care for an individual with an I/DD, TBI, or behavioral health condition and navigating the Medicaid delivery system; OR • One (1) year of paid experience performing the described essential duties, including at least one (1) year working directly with the Tailored Care Management eligible population • Valid driver’s license • Certified Peer Support Specialist if used as a qualifying pathway • Must reside within Trillium’s Catchment of North Carolina • Must be able to travel within the catchment as required • All candidates must pass a drug test as a condition of employment • Resume must include employer names, dates of service, average weekly hours, essential job duties, education details, and applicable licensure/certification information

🏖️ Benefits

• Competitive benefits • Work-from-home options for most positions • Flexible work schedules with management approval for some roles • Health Insurance with no premium for employee coverage • Flexible Spending Accounts • 24 days of Paid Time Off (PTO) plus 12 paid holidays in the first year • NC Local Government Retirement Pension (defined-benefit plan) • 401k with 5% employer match and immediate vesting • Public Service Loan Forgiveness (PSLF) qualifying employer • Quarterly stipend for remote work supplies • Collaborative, mission-driven work environment • Opportunities for professional growth in a diverse inclusive culture

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