Technical Writer

Job not on LinkedIn

🔥 0 minutes ago

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔏 Technical Writer

Where this job comes from

Posted on Trilogy Federal's careers page ↗Trilogy Federal's careers page, not through a job board

First seen by Remote Rocketship 0 minutes ago

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Logo of Trilogy Federal

Trilogy Federal

51 - 200 employees

Founded 2009

💼 Consulting

📦 Logistics

🎖️ Defense

Consulting • Logistics • Defense

Trilogy Federal is a Management and IT consulting firm, specializing in performance transformation, program management, financial management, healthcare delivery, systems integration, information technology, and data analytics. Their expertise includes organizational and process transformation, strategic planning, change management, and digital workplace innovations. Trilogy Federal prides itself on its ability to rapidly improve clients' performance through tailored approaches and proven methodologies, serving various sectors with a focus on the federal civilian space. Their services also extend to financial management modernization, enterprise data management, and emerging technologies.

📋 Description

• Develop, edit, and maintain technical documentation, including user guides, administrator guides, SOPs, quick reference guides, and troubleshooting materials • Create customer-facing documentation explaining Summit platform capabilities, services, access procedures, and user workflows • Collaborate with data engineers, cloud architects, AI/ML specialists, and subject matter experts • Develop and maintain onboarding materials, tutorials, FAQs, and knowledge base articles • Document data ingestion processes, data access procedures, governance requirements, and platform operations • Support training presentations, exercises, demonstrations, and instructional materials • Update documentation after platform releases, configuration changes, process improvements, and service changes • Establish documentation templates, style standards, version controls, and review processes • Validate technical content with subject matter experts and incorporate stakeholder feedback • Organize documentation repositories for currency, searchability, accessibility, and control • Identify documentation gaps and improve the customer experience with support and enablement teams • Prepare technical reports, operational summaries, release notes, and Government-required documentation

🎯 Requirements

• Bachelor's degree in English, Technical Communication, Information Technology, Computer Science, or a related discipline, or an equivalent combination of education and relevant professional experience • Four or more years of professional experience developing technical documentation for enterprise software, information technology systems, or cloud-based platforms • Ability to translate complex technical concepts into clear, accurate, and audience-appropriate documentation • Experience developing user guides, SOPs, technical procedures, training materials, and knowledge base content • Experience collaborating with engineers, developers, and technical subject matter experts • Proficiency with Microsoft Word, PowerPoint, SharePoint, and other documentation and collaboration tools • Experience maintaining documentation standards, version control, and structured review and approval processes • Ability to manage multiple documentation assignments and meet deadlines • Strong writing, editing, proofreading, interviewing, and stakeholder communication skills • Ability to meet VA personnel vetting, background investigation, and system access requirements • Ability to travel for 1–2 domestic business trips per year

🏖️ Benefits

• Health, dental, and vision plans • Optional FSA • Paid parental leave • Safe Harbor 401(k) with employer contributions 100% vested from day 1 • Paid time off and 11 paid holidays • No cost group term life/AD&D plan, and optional supplemental coverage • Pet insurance • Monthly phone and internet stipend • Tuition and training reimbursement • Supportive work/life balance • 401(k) match

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