Technical Writer

Job not on LinkedIn

🔥 5 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $77.3k - $96.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔏 Technical Writer

👻 Ghost score 0%

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Nemetschek Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1963

🏗️ Construction

☁️ SaaS

🤝 B2B

💰 IPO on 2002-01

Construction • SaaS • B2B

Nemetschek Group is a Germany-based software company that develops and sells digital solutions for the architecture, engineering and construction (AEC) sector across the entire building lifecycle. Its products focus on CAD/BIM, planning, design, construction and building operation workflows, delivered as desktop, cloud and collaborative software aimed at professional firms and project teams.

📋 Description

• Establish and grow SiteDocs’ customer-facing documentation program and public self-service Help Center • Create clear, accurate product documentation while helping shape content structure, standards, workflows, and priorities • Independently investigate product workflows, identify documentation gaps, recommend practical solutions, and move work forward • Partner with product, engineering, support, and subject-matter experts to support customer self-service and product releases • Own documentation for one or more product domains, including planning, writing, and maintaining complex workflows, advanced feature content, and troubleshooting guides • Collaborate with product managers, engineers, designers, and support to prepare documentation for launches • Conduct SME interviews and hands-on product research to translate technical designs and behavior into task-oriented user content • Help define Help Center information architecture, content structure, and navigation using modular topic design and content reuse • Audit existing content, identify gaps, and maintain a prioritized documentation backlog • Partner with the documentation manager to prepare, organize, migrate, and publish documentation for the redesigned public Help Center launch • Help establish and implement documentation standards, templates, review processes, and publishing workflows

🎯 Requirements

• 3-5 years of technical writing experience • Demonstrated history of owning complex documentation projects or product areas in a SaaS or software environment • Strong technical writing skills and ability to independently plan, draft, and organize complex documentation sets for advanced product features • Proficiency with Help Authoring Tools such as Madcap Flare or RoboHelp, content management systems, and version control workflows • Solid understanding and consistent application of GoCanvas/SiteDocs style guidelines and relevant industry style guides • Advanced research and interviewing skills to gather detailed information from SMEs and reconcile conflicting inputs • Ability to manage multiple projects and deadlines, balancing planned work with urgent updates for releases or hotfixes • Comfort working with markup and structured content, such as HTML, templates, and content types • Strong collaboration skills, including leading documentation discussions and influencing peers and partners through data and clear reasoning • Ability to independently investigate questions, propose solutions, and collaborate with managers and SMEs to align on decisions • Openness to feedback and ability to adapt as new information emerges

🏖️ Benefits

• Competitive compensation and benefits package • Retirement savings program with employer contributions • Paid time off and company-recognized holidays • Health and well-being benefits, including medical, dental, and vision coverage • Resources for learning and development, including access to training and learning platforms • Opportunities for career growth and internal mobility • Employee assistance and well-being resources • Employee discounts and other optional perks • Incentive compensation and bonuses may be included as part of the total rewards program

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