Billing and Follow-up Representative – II

🔥 2 minutes ago

🌾 Iowa – Remote

🌾 Iowa – Remote

💵 $19 - $29 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Trinity Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🤝 Non-profit

🏨 Hospitality

💰 $20k Grant - Trinity Health on 2025-10

Healthcare • Non-profit • Hospitality

Trinity Health is one of the largest not-for-profit, faith-based healthcare systems in the United States. With approximately 127,000 colleagues and over 38,300 physicians and clinicians, it provides a wide range of medical services and care to diverse communities across 26 states. The organization emphasizes its mission-driven, faith-based values, community impact, employee benefits, and career opportunities including travel nursing through its FirstChoice program. Headquarters are listed in Livonia, Michigan. Trinity Health focuses on patient care, community health, and supporting a large workforce of clinical and non-clinical staff.

📋 Description

• Perform daily billing and follow-up activities for an assigned Patient Business Services location • Document claims billed, paid, settled, and follow-up in appropriate systems • Identify and escalate issues affecting accurate billing and follow-up • Contact payers directly regarding payment due on accounts • Review and respond to mail correspondence accurately and timely • Communicate with hospital departments to clarify billing discrepancies and obtain demographic, clinical, financial, and insurance information • Investigate overpayments, underpayments, credit balances, and payment delays • Route tasks to appropriate workflows to maximize reimbursement and ensure timely claim payment or settlement • Research claim rejections, make corrections, take corrective actions, or refer claims for resolution • Follow up on delayed payments with patients and third-party payers • Prepare special reports as directed by the Supervisor Billing and Follow-Up • Assist with training and education of Billing and Follow-up Representative I colleagues • Provide problem resolution for billing and follow-up issues • Perform other duties assigned by the supervisor • Maintain knowledge of applicable laws, regulations, Trinity Health compliance requirements, Code of Conduct, policies, and procedures

🎯 Requirements

• High school diploma or Associate's degree in Accounting or Business Administration or related field, and a minimum of three (3) or more years' of direct experience and relevant knowledge of revenue cycle functions and systems in a healthcare financial setting, or an equivalent combination of education and experience • Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel • Completion of regulatory/mandatory certifications and skills validation competencies preferred • Excellent verbal and written communication and organizational abilities • Strong interpersonal skills • Accuracy, attention to detail and time management skills • Ability to work independently • Ability to perform billing and follow-up activities in a prompt and accurate manner • Comfortable operating in a collaborative, shared leadership environment • Personal presence characterized by honesty, integrity, and caring, with ability to inspire and motivate others • Ability to set and organize work priorities and adapt to frequent changes • Ability to work concurrently on multiple tasks/projects in a potentially stressful environment • Ability to comply with Trinity Health policies and procedures

🏖️ Benefits

• Work Remote Position • Equal Opportunity Employer • Consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law

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