Billing and Follow-Up Representative II – Specialty Acute Medical Billing

🔥 14 hours ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $19 - $29 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏥 Medical Billing and Coding

👻 Ghost score 0%

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Trinity Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🤝 Non-profit

🏨 Hospitality

🔥 Funding within the last year

💰 $20k Grant - Trinity Health on 2025-10

Healthcare • Non-profit • Hospitality

Trinity Health is one of the largest not-for-profit, faith-based healthcare systems in the United States. With approximately 127,000 colleagues and over 38,300 physicians and clinicians, it provides a wide range of medical services and care to diverse communities across 26 states. The organization emphasizes its mission-driven, faith-based values, community impact, employee benefits, and career opportunities including travel nursing through its FirstChoice program. Headquarters are listed in Livonia, Michigan. Trinity Health focuses on patient care, community health, and supporting a large workforce of clinical and non-clinical staff.

📋 Description

• Perform day-to-day billing and follow-up activities for an assigned Patient Business Services location • Support the revenue cycle process for government and non-government accounts • Document claims billed, paid, settled, and follow-up activities in appropriate systems • Identify and escalate issues affecting accurate billing and follow-up • Contact payers directly regarding payments due on accounts • Review and respond to mail correspondence accurately and promptly • Communicate with hospital departments to clarify billing discrepancies and obtain demographic, clinical, financial, and insurance information • Investigate overpayments, underpayments, credit balances, and payment delays • Route tasks to appropriate workflows to maximize reimbursement and ensure timely claim payment or settlement • Research claim rejections, make corrections, take corrective action, or refer claims for resolution • Follow up with patients and third-party payers on delayed payments • Prepare special reports as directed by the supervisor • Train and educate Billing and Follow-up Representative I colleagues • Provide problem resolution for billing and follow-up issues • Perform other duties assigned by the supervisor • Maintain knowledge of applicable laws, regulations, Trinity Health compliance programs, Code of Conduct, policies, and procedures • Report directly to a Supervisor Billing & Follow-Up

🎯 Requirements

• High school diploma or Associate's degree in Accounting, Business Administration, or related field • Minimum of three (3) or more years of direct experience and relevant knowledge of revenue cycle functions and systems • Experience working within a hospital or clinic environment, health insurance company, managed care organization, or other healthcare financial service setting • Experience performing medical claims processing, financial counseling, financial clearance, accounting, or customer service activities, or an equivalent combination of education and experience • Experience in a complex, multi-site environment preferred • Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel • Completion of regulatory/mandatory certifications and skills validation competencies preferred • Excellent verbal and written communication and organizational abilities • Strong interpersonal skills • Accuracy, attention to detail, and time management skills • Ability to work independently • Ability to perform billing and follow-up activities promptly and accurately • Must be comfortable operating in a collaborative, shared leadership environment • Must possess honesty, integrity, caring, and the ability to promote Trinity Health's philosophy, mission, vision, goals, and values • Must be able to organize work priorities and adapt to changing priorities • Must be able to work concurrently on multiple tasks/projects in a potentially stressful environment • Must comply with Trinity Health policies and procedures

🏖️ Benefits

• Remote work position • Equal Opportunity Employer commitment • Consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected status