Director, Client Services

Job not on LinkedIn

🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $115k - $130k / year

⏰ Full Time

🔴 Lead

📁 Client Services

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TRISTAR Insurance Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1987

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

TRISTAR Insurance Group is a national third-party administrator (TPA) that provides insurance administration and risk management services to employers, insurers and public entities. Its solutions include property & casualty, workers' compensation, general and auto liability, managed care (bill review, case management, utilization review, nurse triage, pharmacy benefit management), absence and disability management, employee group benefits administration, and risk control and workplace safety services. TRISTAR emphasizes collaborative, technology-enabled and tailored services to transform risk into opportunity for its clients.

📋 Description

• Manage company client service delivery and maintain strong long-term client relationships • Serve as the main point of contact for account-related issues • Manage account set-up functions for new clients • Monitor TRISTAR’s service to assigned client accounts • Develop and deliver consultative stewardship reporting • Identify and educate clients on claim activity and trends impacting programs • Provide program recommendations • Conduct client visits and review client loss experience and company performance • Identify potential dissatisfaction before renewal meetings • Perform client renewals, contract revisions, and Client Service Instruction preparation • Negotiate service plan changes or improvements • Direct and influence internal departments, including information technology, operations, and business development, to reduce process, technology, or resource barriers • Coordinate client invoices, audits, and accounts receivable follow-up • Resolve major customer service issues and identify proactive solutions • Identify and solicit cross-selling opportunities • Participate in the local insurance community through advanced education and affiliation memberships • Prepare budgets and manage profit and loss for assigned accounts with Branch and Regional management • Ensure compliance with applicable Quality initiatives • Travel as required

🎯 Requirements

• Bachelor’s degree in a related field or equivalent combination of education and experience • Minimum of three (3) to five (5) years of account management or alternatively three (3) to five (5) years of supervisor experience • Excellent oral and written communication skills, including presentation skills • Advanced skills in Microsoft Office products, Excel, and PowerPoint • Analytical and interpretive skills • Strong organizational skills • Excellent interpersonal skills • Excellent negotiation and facilitation skills • Leadership/management/motivational skills • Ability to work independently and in a team environment • Excellent account rounding ability • Strong understanding of workers’ compensation and liability claims • In-depth knowledge of client servicing • Experience with Captives and Programs that deliver alternative risk solutions • Ability to handle conflict and challenging issues in a fast work environment • Ability to meet or exceed Performance Competencies • Ability to produce analytical program data through graphs and tables, use spreadsheets efficiently, and perform calculations and automation to process large volumes of data • Travel as required • Appropriate office attire

🏖️ Benefits

• Medical, Dental, Vision Insurance • Life and Disability Insurance • 401(k) Plan • Paid Holidays • Paid Time Off • Referral bonus