Strategic Client Manager

🔥 47 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🤝 Client Partner

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TruBridge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

TruBridge is a healthcare solutions company specializing in revenue cycle management, electronic health records, patient access and engagement, and enterprise resource planning for healthcare providers. The company offers comprehensive, customizable services to hospitals, clinics, and ambulatory care facilities, aiming to improve financial health and operational efficiency. TruBridge's solutions include coding technology services, population health and data management, and outsourced revenue cycle management services. Their focus on data-driven insights and innovative products helps eliminate financial and operational obstacles, laying a foundation for long-term success in the healthcare industry.

📋 Description

• Lead executive relationships for top enterprise clients • Drive value realization across TruBridge’s revenue cycle management services, EHR, and third-party solutions • Improve operational and financial performance while advancing EHR adoption, solution integration, and client outcomes • Develop and implement client success and recovery plans • Measure client satisfaction, engagement, solution adoption, service performance, and relationship indicators • Create value realization reporting demonstrating client ROI and supporting executive business reviews and renewal decisions • Align qualified clients with the TruBridge reference program • Lead executive-level performance reviews and translate revenue cycle data into prioritized actions • Lead cross-functional Financial Health teams and subject matter experts in diagnosing challenges and executing corrective action plans • Serve as the executive escalation point for material RCM service and performance issues • Own client retention, renewal readiness, satisfaction, risk reduction, and responsible growth • Manage client risk using service, financial, operational, relationship, and contractual indicators • Identify and qualify upsell and cross-sell opportunities and partner with sales • Develop best practices for client profitability management, invoicing, accounts receivable, cash collections, write-offs, and contractual interactions • Ensure compliance with EEO laws, HIPAA, ERISA, and other applicable regulations

🎯 Requirements

• Bachelor’s degree in business administration, Healthcare Management, or a related field (preferred) • Ability to travel up to 60% • Demonstrated experience improving healthcare revenue cycle performance, including cash collections, accounts receivable aging, denial performance, billing quality, and payer or contractual outcomes • Proven success improving client satisfaction, protecting renewals, reducing preventable attrition, and recovering at-risk client relationships • Ability to identify emerging client issues, establish resolution plans, maintain stakeholder accountability, and follow through until risk is mitigated • Ability to work independently and collaborate effectively with subject matter experts • Strong relationship-building skills • Experience advising and influencing hospital CFOs, revenue cycle executives, and operational leaders • Ability to analyze revenue cycle performance trends, identify root causes, quantify financial impact, and present recommendations and recovery plans • At least 7 years of healthcare revenue cycle experience • At least 3 years leading client-facing RCM services, operations, performance improvement, or complex account recovery initiatives • Preferred: experience in strategic account management, healthcare technology, or health information systems