Strategic Client Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🤝 Client Partner

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TruBridge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

TruBridge is a healthcare solutions company specializing in revenue cycle management, electronic health records, patient access and engagement, and enterprise resource planning for healthcare providers. The company offers comprehensive, customizable services to hospitals, clinics, and ambulatory care facilities, aiming to improve financial health and operational efficiency. TruBridge's solutions include coding technology services, population health and data management, and outsourced revenue cycle management services. Their focus on data-driven insights and innovative products helps eliminate financial and operational obstacles, laying a foundation for long-term success in the healthcare industry.

📋 Description

• Lead executive relationships as an individual contributor for top acute enterprise clients • Improve operational and financial performance across acute-based revenue cycle management services • Advance EHR adoption, solution integration, and client outcomes across the TruBridge portfolio • Own client-specific success and recovery plans • Drive measurable improvements across the revenue cycle and broader solution portfolio • Coordinate cross-functional execution, manage escalations and risk, and support retention and growth • Develop and implement client success plans with retention, satisfaction, risk-reduction, and growth objectives • Maintain in-depth knowledge of client organizations and healthcare environments • Measure client satisfaction and engagement through feedback, executive conversations, solution adoption, service performance, and relationship indicators • Create value realization reporting demonstrating client ROI and informing renewals and growth opportunities • Align qualified clients with the TruBridge reference program • Lead executive performance reviews and translate revenue cycle data into prioritized actions • Lead cross-functional financial health teams and subject matter experts in diagnosing challenges and executing corrective action plans • Establish best practices for client profitability management, invoicing, accounts receivable, cash collections, write-offs, and contractual interactions • Serve as executive escalation point for material RCM service and performance issues • Own client relationships and execution with accountability for retention, renewal readiness, satisfaction, risk reduction, and responsible growth • Manage client risks, quantify retention and financial exposure, and establish mitigation plans • Identify and qualify expansion opportunities and partner with sales on upsell and cross-sell options

🎯 Requirements

• Bachelor’s degree in business administration, Healthcare Management, or a related field (preferred) • Ability to travel up to 60% • Demonstrated experience improving healthcare revenue cycle performance, with working knowledge of cash collections, accounts receivable aging, denial performance, billing quality, and payer or contractual outcomes • Proven success improving client satisfaction, protecting renewals, reducing preventable attrition, and recovering at-risk client relationships • Ability to identify emerging client issues, establish resolution plans, maintain stakeholder accountability, and follow through until risk is mitigated • Ability to work independently and collaborate effectively with subject matter experts • Strong relationship-building skills • Experience advising and influencing hospital CFOs, revenue cycle executives, and operational leaders • Ability to analyze revenue cycle performance trends, identify root causes, quantify financial impact, and present recommendations and recovery plans • At least 7 years of healthcare revenue cycle experience, including at least 3 years leading client-facing RCM services, operations, performance improvement, or complex account recovery initiatives • Preferred experience in strategic account management, healthcare technology, or health information systems

🏖️ Benefits

• Ability to travel up to 60%