Manager, Client Delivery Experience – Output Solutions and Commercialization

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $105.6k - $163.6k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🤝 Client Partner

👻 Ghost score 0%

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Velera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Velera is a company that provides a wide range of solutions for financial institutions, focusing on payment and banking technology. The company offers services in digital card issuance, digital wallets, and provides a co-op pay network and ATM terminal driving. Velera integrates sophisticated scoring and decision-making tools for fraud prevention and identity authentication. It also offers strategic consulting services for growth and marketing. Velera positions itself as a partner in digital banking and financial technology innovation.

📋 Description

• Lead technical and professional staff delivering card processing projects, conversions, parameter configurations, solution setups and quality assurance testing • Define requirements and processes for enhancements and new products/services across processing systems and subsystems • Manage client-facing project management and technical staff and deploy cross-functional teams • Oversee system requirements definition, project plans, technical procedures, conversions and complex mergers • Forecast, recruit, develop and assign resources based on project priorities • Establish project management principles, workflows, timelines and accountability • Promote operational efficiencies and process improvements • Develop and execute departmental operational plans and strategic projects • Monitor change events and resolve issues or delays affecting project completion • Ensure compliance with Velera project management processes and identify continuous improvement opportunities • Attend offsite meetings at client, Velera and partner-vendor locations as needed • Provide pre-sale support, consulting and presentations to senior client management • Maintain KPIs and OKRs and ensure high-quality project delivery • Provide after-hours on-call support for project installations as needed • Maintain knowledge of industry best practices, data mining, reporting tools, processing platforms and technology capabilities • Collaborate with senior leadership and Go-To-Market teams • Establish performance standards, reports and procedures aligned with contractual requirements and SLAs • Analyze project requirements, schedules, risks, dependencies and resource needs • Manage internal, external and vendor stakeholder relationships • Oversee testing and issue resolution for new product releases • Resolve unexpected project or solution implementation issues • Lead, coach, mentor, evaluate and develop staff; handle hiring, promotions, compensation, counseling and termination as required • Direct staff action plans to improve engagement and ensure department standards • Perform other duties as assigned

🎯 Requirements

• Bachelor’s Degree in related field and/or equivalent combination of experience and education required • Eight (8) years in credit/debit card and/or financial industry related experience required, inclusive of five (5) years in client project and/or conversion related experience • Five (5) years management experience preferred • Working knowledge of card processing systems preferred • Ability to lead large cross-functional teams and engage with senior leadership internally and externally • Ability to analyze and assess business impacts • Demonstrated presentation skills and comfort presenting to all levels of leadership • Ability to problem solve and remove barriers • Ability to deliver objectives within established timelines • Ability to lead planning, tracking and implementation of complex projects while managing multiple priorities and meeting deadlines • Understanding of Six Sigma and project management best practices • Thorough understanding of the card payment industry, processing systems, and/or related in-house applications • Ability to read and understand legal/compliance contractual requirements • Demonstrated analytical and quantitative skills • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint and Teams • Ability to travel up to 50% or as needed • Ability to maintain confidentiality • This role is currently not eligible for sponsorship

🏖️ Benefits

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program • Remote-first, flexible environment • Psychological safety, wellbeing and belonging