Director, Training and Development

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TrueScripts Management Services

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

TrueScripts Management Services is dedicated to providing exceptional prescription benefit management services. With a focus on delivering maximum savings and amazing care, TrueScripts works closely with members, clients, brokers, and prescribers to offer personalized and customized solutions. The company prides itself on transparency and efficiency, featuring a 24-48 hour turnaround time for prior authorization requests and a commitment to customer service, ensuring that real people are available to assist over 99% of the time.

📋 Description

• Designs, builds, and standardizes training and development programs across TrueScripts • Creates a structured, scalable approach that aligns learning with workflows, quality standards, and performance expectations • Partners with leaders to integrate training into daily operations, key initiatives, and organizational growth • Establishes structured onboarding and role-based development programs, beginning with frontline operations • Defines clear training timelines, milestones, and expectations to ensure role readiness and consistency • Develops scalable approaches that support both new hire onboarding and ongoing team member development • Evaluates current training and onboarding practices to identify inconsistencies, gaps, and inefficiencies • Creates and implements standardized processes, documentation, and development materials across teams • Partners with subject matter experts to develop clear, consistent training content, job aids, and resources • Implements tools and systems to track onboarding progress, training completion, and development effectiveness • Continuously refines programs based on feedback, performance data, and operational needs • Collaborates with leaders across Member Care, Client Success, and other departments to ensure training aligns with real-world responsibilities

🎯 Requirements

• Bachelor’s degree or equivalent experience preferred • 5+ years of experience in corporate training, organizational development, or operational development • Demonstrated experience building or significantly improving training or development programs, particularly in environments without established structure • Experience in healthcare, pharmacy benefit management, or related environment preferred • Strong ability to create scalable processes and bring consistency to decentralized practices • Experience working cross-functionally and influencing without direct authority • Strong organizational, project management, and problem-solving skills • Excellent communication skills, including the ability to translate complex processes into clear, actionable content • Experience with learning management systems (LMS), training tracking tools, or similar platforms preferred

🏖️ Benefits

• A wide range of health insurance options including medical, dental and vision • A strong salary and bonus program • A robust 401k and company match • TrueScripts is transitioning to an ESOP, a team member owned company! • Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan! • Employee Assistance Program • A wellness program including financial incentives, chiropractic and massage services, and fitness stipends • Dream Manager Program (yes, it’s a real thing!) • A cohesive, family-based culture • Charitable contributions and volunteer time