
51 - 200 employees
Founded 2014
🏥 Healthcare
💼 Consulting
⚕️ Healthcare Insurance
Healthcare • Consulting • Healthcare Insurance
TrueScripts Management Services is dedicated to providing exceptional prescription benefit management services. With a focus on delivering maximum savings and amazing care, TrueScripts works closely with members, clients, brokers, and prescribers to offer personalized and customized solutions. The company prides itself on transparency and efficiency, featuring a 24-48 hour turnaround time for prior authorization requests and a commitment to customer service, ensuring that real people are available to assist over 99% of the time.
🔥 14 hours ago
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51 - 200 employees
Founded 2014
🏥 Healthcare
💼 Consulting
⚕️ Healthcare Insurance
Healthcare • Consulting • Healthcare Insurance
TrueScripts Management Services is dedicated to providing exceptional prescription benefit management services. With a focus on delivering maximum savings and amazing care, TrueScripts works closely with members, clients, brokers, and prescribers to offer personalized and customized solutions. The company prides itself on transparency and efficiency, featuring a 24-48 hour turnaround time for prior authorization requests and a commitment to customer service, ensuring that real people are available to assist over 99% of the time.
• Review and process prior authorization requests for pharmacy claims • Handle prior authorizations received electronically (ePA), via fax, or by provider or member request • Verify received documentation and obtain necessary documentation required by benefit plan parameters under pharmacist guidance • Navigate submitted prior authorizations from receipt through clinical review determination using PA navigation software • Complete new and renewal prior authorization requests for specialty and non-specialty drugs • Contact members, pharmacies, and physician offices by telephone, email, and fax as needed • Ensure compliance with benefit plan parameters • Educate and assist members with pharmacy benefit plan understanding and prior authorization requests • Monitor PA queues and process requests according to company guidelines • Investigate, solve, and resolve issues related to prior authorization requests • Receive automated clinical review responses from ePA and manual clinical reviews from pharmacists • Create and send denial letters to providers • Move approved prior authorizations to appropriate Member or Clinical Care queues • Perform other duties as assigned
• Applicants must reside in Pacific time zone • High school diploma required • Two-year degree in related field preferred • Demonstrated reliable work history • Some experience in pharmacy prior authorizations or retail pharmacy experience • Effective communication skills with members, physicians’ offices, and pharmacies • Ability to learn and explain pharmacy benefit plans to benefit holders • Proactive mindset, with ability to work diligently through prior authorization queues • Ability to work independently • Proficiency in Microsoft Office 365 (Word, Excel, Outlook, etc.) • Capacity to multitask and adjust priorities based on business needs • Strong problem-solving abilities, analytical thinking, and attention to detail • Drive to learn business processes specific to the Pharmacy Benefit Management (PBM) industry)
• Part-time position working up to 24 hours a week • Fully remote work arrangement
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