IT Service Desk Technician 2

🔥 12 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Trulieve

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2016

🏥 Healthcare

🍽️ Food & Beverage

⚕️ Healthcare Insurance

Healthcare • Food & Beverage • Healthcare Insurance

Trulieve is a fast expanding cannabis organization dedicated to helping patients regain their quality of life through medicinal and recreational marijuana. The company prides itself on diversity, social responsibility, and innovation within the cannabis industry, and offers various career opportunities across corporate, production, and retail sectors.

📋 Description

• Provide outstanding customer service to internal employees • Process support request tickets and meet target SLAs • Use and improve IT procedures, policies, and troubleshooting documentation • Support Windows operating systems, Microsoft print management, and standard O365 applications • Answer support calls from grow, production, and retail facilities nationwide • Collaborate with vendor engineers, project managers, support technicians, and IT leadership to resolve application issues • Perform basic network troubleshooting and work with TCP/IP addressing • Manage and track digital assets • Manage existing and legacy applications, including AD Groups • Create and remove user accounts for new hires and terminations • Provide a seamless customer experience with the IT Service Desk Manager and Leads • Develop innovative solutions to uncommon problems • Work scheduled hours, including occasional emergency scheduling • Perform other tasks assigned by the IT Service Desk Manager or Supervisor

🎯 Requirements

• Relevant associate degree or 2+ years' experience in related field • Effective time-management skills and ability to multi-task • Ability to make educated decisions quickly • Ability to pass a Level 2 Background Screening • Passion for customer service and problem solving • Excellent written and verbal communication skills • Must be available to work occasional evenings, weekends, and holidays

🏖️ Benefits

• Comprehensive benefits package including paid time off • Flexible hours depending on department needs