IT Service Desk Technician 3

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Trulieve

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2016

🏥 Healthcare

🍽️ Food & Beverage

⚕️ Healthcare Insurance

Healthcare • Food & Beverage • Healthcare Insurance

Trulieve is a fast expanding cannabis organization dedicated to helping patients regain their quality of life through medicinal and recreational marijuana. The company prides itself on diversity, social responsibility, and innovation within the cannabis industry, and offers various career opportunities across corporate, production, and retail sectors.

📋 Description

• Act as the primary point of contact for escalated IT support issues from Level 1 and Level 2 analysts • Provide advanced troubleshooting and technical support for hardware, software, and network issues • Investigate and resolve complex IT issues promptly to minimize business disruption • Collaborate with IT teams to implement solutions and improve system reliability • Document support processes, procedures, and resolutions • Mentor and coach junior service desk team members • Contribute to continuous improvement of IT service delivery processes • Stay current with emerging technologies and industry best practices • Provide customer service to internal employees • Process support request tickets and meet target SLAs • Use and provide feedback on IT procedures, policies, and troubleshooting guides • Answer incoming support calls from grow, production, and retail facilities nationwide • Work with vendor engineers, project managers, and support technicians on application-related issues • Manage and track digital assets • Assist with existing and legacy applications, including AD Groups • Create and remove user accounts for new hires and terminations • Provide innovative solutions to uncommon problems • Participate in a rotating on-call schedule and respond to critical incidents • Perform other tasks assigned by the IT Service Desk Manager or Supervisor

🎯 Requirements

• Relevant associate degree or 2+ years' experience in related field • Effective time-management skills and ability to multi-task • Ability to make educated decisions quickly • Ability to pass a Level 2 Background Screening • Passion for customer service and problem solving • Excellent written and verbal communication skills • Understanding of Windows Operating systems • Understanding of Microsoft print management • Understanding of standard O365 applications • Basic network troubleshooting skills • Understanding of TCP/IP addressing • Availability to work occasional evenings, weekends, and holidays • Participation in a rotating on-call schedule • Availability to work scheduled hours inside and outside regular working hours

🏖️ Benefits

• A comprehensive benefits package including paid time off • Flexible hours depending on department needs • Paid time off