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Retail Inventory Manager

🔥 2 minutes ago

🐊 Florida – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

🔗 Supply Chain

👻 Ghost score 10%

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Trulieve

5001 - 10000 employees

Founded 2016

🏥 Healthcare

🍽️ Food & Beverage

⚕️ Healthcare Insurance

Healthcare • Food & Beverage • Healthcare Insurance

Trulieve is a fast expanding cannabis organization dedicated to helping patients regain their quality of life through medicinal and recreational marijuana. The company prides itself on diversity, social responsibility, and innovation within the cannabis industry, and offers various career opportunities across corporate, production, and retail sectors.

📋 Description

• Lead daily Inventory Fix intake, prioritization, assignment, research, correction, approval support, and closure across supported retail systems and states • Ensure complete and reliable supporting documentation before inventory records are changed • Establish and monitor service levels for aging, response time, resolution time, backlog, and escalated requests • Review and escalate higher-risk, unusual, material, or repeat requests indicating potential control breakdowns, fraud, theft, regulatory exposure, or systemic issues • Coordinate support for scheduled retail physical inventories, including count file preparation, upload review, variance support, posting, and controlled resolution of system exceptions • Document physical-inventory exceptions, unresolved variances, late submissions, unsupported changes, and accountable operational owners • Research inventory movement and transaction history across SAP, OMS, Dutchie, MJ Platform, Metrc, BioTrack, and other applicable systems • Identify and document system defects, interface failures, package or batch issues, data-conversion errors, and other conditions affecting inventory accuracy • Escalate system issues to IT or application support with evidence, business impact, affected locations, and required resolution • Participate in user acceptance testing, implementation readiness, and post-implementation monitoring • Perform authorized inventory changes and maintain evidence of request, review, approval, execution, and validation • Document ticket types, required inputs, research steps, decision rules, procedures, approvals, state-specific requirements, and escalation scenarios • Maintain standard work, job aids, decision trees, and examples for Inventory Fix requests • Cross-train backup resources and validate critical activity coverage • Support a consistent national ticket taxonomy and identify opportunities for workflow simplification, automation, or portal integration • Maintain ticket data and provide operational expertise for trend and root-cause analysis • Recommend ways to reduce preventable tickets, backlog, repeat issues, manual effort, and Inventory Fix dependence • Partner with Retail Operations, Compliance, Technology, Supply Chain, Quality, Finance, and Profit Protection to resolve exceptions and clarify ownership • Communicate requirements, risks, and unresolved issues to store and functional leaders • Support inventory-integrity investigations with system history, transaction evidence, correction records, and subject-matter expertise • Maintain support for state regulatory and seed-to-sale inventory requirements

🎯 Requirements

• Five or more years of progressive experience in retail inventory, inventory control, store operations, regulated inventory, or a related field • Demonstrated experience researching inventory transactions, reconciling discrepancies, and processing controlled inventory corrections • Ability to manage detailed operational work, competing deadlines, month-end activity, and escalation priorities with accuracy and discipline • Strong written and verbal communication skills, including the ability to clearly document decisions, procedures, risks, and unresolved issues • Intermediate to advanced Microsoft Excel skills and experience working with ticketing or workflow systems • Experience training or cross-training others on systems and inventory procedures • Ability to work effectively across Retail Operations, Compliance, Technology, Finance, Supply Chain, and other business functions • Experience in a complex, multi-state, highly regulated retail environment • Experience with SAP or SAP Fiori, OMS, Dutchie, MJ Platform, Metrc, BioTrack, Zendesk, OpenText, or comparable platforms • Experience supporting physical inventory counts, system implementations, user acceptance testing, and data-conversion activities • Knowledge of SOX documentation expectations, inventory audit trails, segregation of duties, and change authorization • Experience participating in workflow automation, structured intake, reporting, or inventory-governance improvement initiatives • Cannabis retail or seed-to-sale inventory experience • Ability to work extended hours during month-end physical inventories, system implementations, or urgent inventory events, including occasional evenings, weekends, and holidays • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

🏖️ Benefits

• A comprehensive benefits package including paid time off • Travel to retail locations may be required as part of the role

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