Inbound Sales Specialist

🕒 May 21

☕ Washington – Remote

☕ Washington – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤑 Sales

🚫👨‍🎓 No degree required

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Trupanion

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

👥 B2C

🧘 Wellness

💰 $60M Post-IPO Equity on 2020-11

Insurance • B2C • Wellness

Trupanion is a leading provider of pet insurance, offering comprehensive coverage for dogs and cats. With over 25 years in the industry, Trupanion provides unlimited payout plans and real-time payment at checkout through its VetDirect Pay™ system, ensuring pets receive immediate care without financial stress for the owners. Trusted by over a million pet parents and veterinarians, Trupanion is known for its extensive coverage that includes hereditary conditions, advanced dentistry, allergies, and more. The company emphasizes ease of use with a 24/7 customer service line and a commitment to helping pets through every stage of life.

📋 Description

• Educate and support prospective Trupanion customers by delivering exceptional service through inbound warm leads, phone calls, and email interactions • Build genuine trust and rapport with pet parents by utilizing a consultative approach to understand their unique needs and recommend appropriate coverage solutions • Educate potential customers on the value and benefits of Trupanion coverage to empower informed decision-making • Effectively guide conversations by utilizing strong call control, active listening, and objection handling techniques throughout the sales process • Confidently navigate customer concerns and sensitive conversations with empathy, authenticity, professionalism, and solution-oriented communication • Guide customers through the enrollment process while ensuring a seamless, positive, and supportive customer experience • Manage high inbound call volumes while balancing customer experience, efficiency, productivity, and individual sales goals in a fast-paced environment • Demonstrate a strong sense of ownership, accountability, and adaptability while managing evolving responsibilities, processes, and workflows • Navigate multiple systems and tools to deliver a seamless and efficient customer experience • Prioritize and manage time effectively while maintaining strong attention to detail and productivity in a high-volume contact center environment • Accurately document customer interactions and maintain detailed records in the customer relationship management (CRM) system • Demonstrate strong technology acumen in a remote setting, including the ability to independently troubleshoot common technical issues and adapt to new tools or system updates.

🎯 Requirements

• 2+ years of successful sales experience in a high-volume business-to-customer sales or inbound call center environment is essential • 1+ years of experience in a customer service role is essential • Proven track record of meeting or exceeding individual sales goals, productivity expectations, and performance metrics in a fast-paced environment • Demonstrated ability to build genuine rapport quickly, overcome objections, and confidently guide customers through the sales process using a consultative and solution-oriented approach • Strong written and verbal communication skills with the ability to educate customers clearly, authentically, and effectively on coverage options and benefits • Experience handling high-volume inbound customer interactions while balancing empathy, professionalism, efficiency, productivity, and strong call control • Demonstrated sense of ownership, adaptability, and resilience while thriving in a metrics-driven and fast-paced environment • Experienced in navigating multiple digital platforms simultaneously while accurately documenting customer interactions and policy information in CRM systems • Strong aptitude for identifying customer needs, recommending tailored solutions, and building trust through empathetic and customer-focused communication • Self-motivated with strong time management skills and the ability to maintain productivity and focus in a remote work environment • Strong technical troubleshooting skills and comfort using technology independently in a remote environment • Experience working remotely in a private setting with a reliable hard-wired internet connection and a distraction-free home-office setup • Property and Casualty (P&C) licensing is a plus

🏖️ Benefits

• Full medical, dental, and vision benefits at no cost to the employee • Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!) • Five-week sabbatical after five years of employment • Open, casual, pet-friendly, and fun office environment • Free medical health insurance for your pet (1 dog or cat) • Paid time off to volunteer at nonprofit organizations • Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.