Manager, Market & Competitive Intelligence

🕒 May 21

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Trustly

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

💳 Fintech

💸 Finance

🛍️ eCommerce

Fintech • Finance • eCommerce

Trustly is a leader in Open Banking solutions, providing a cohesive suite of financial and payment products designed to modernize payments, reduce costs, and mitigate risk. The company focuses on delivering secure, low-cost payments and seamless financial services through industry-leading connectivity, offering services such as instant payouts, customer onboarding, risk assessment, and real-time account verification. Trustly serves a variety of industries, including billers, eCommerce, financial services, and gaming, leveraging high-quality, bank-validated financial data to enhance user experiences. Their solutions are tailored to enterprise needs, aiming to improve acceptance rates, minimize processing costs, and prevent fraud risk.

📋 Description

• Own Dataset & Curation — Build and own Trustly's proprietary "competitive truth" dataset by ingesting customer call recordings (Gong/Chorus), Slack field channels, win/loss interviews, CRM notes, RFP responses, and partner debriefs. Curate, validate, and tag inputs so AI synthesis stays high-fidelity, evidence-grounded, and traceable back to the source conversation. • AI-Augmented Market Pulse — Orchestrate an always-on monitoring layer that ingests competitor earnings calls, press, product releases, pricing pages, patent filings, and hiring signals. Use LLM-driven synthesis to surface high-priority shifts in near real time, with human validation before raw signal becomes published intelligence. • Open-Banking & Pay-by-Bank Market Foresight — Establish Trustly as an industry expert on data and pay-by-bank trends globally. Use AI to synthesize broad-market inputs (regulatory filings, analyst reports, competitor disclosures, public commentary) into a quarterly Market Foresight report highlighting 3–5 high-leverage shifts in the landscape. • Evidence-Grounded Asset Library — Maintain a centralized library of battle cards, objection handling guides, win/loss insights, and competitive scenarios. This person works very closely with AI generated drafts from the field signal datasets; functioning as the human validation, sharpener, and stress-tester against real competitor activity. Every market claim/position must have a source. • Sales Enablement Partnership — Equip Sales Enablement with rapid-response talk-tracks within hours of a competitor move — AI-drafted from the latest field signal, validated before reaching reps. Provide a queryable interface so Sales Enablement and account execs can pull on-demand intelligence ("what are we hearing about [competitor X] this month?") without waiting on a request cycle. • Product & Roadmap Input — Partner with Product Leadership to translate AI-synthesized competitive and market patterns into roadmap implications — surfacing competitor GTM moves, commercial approach shifts, and adoption patterns, not just feature deltas. • Executive Briefings — Deliver Trustly leadership a recurring "so what" synthesis of competitor moves and market dynamics — AI-drafted from the dataset, human-curated into clear, decisive narratives that inform strategy.

🎯 Requirements

• Competitive Intelligence Expert: You have 5+ years of experience in market and competitive intelligence, corporate strategy, or product marketing, ideally within the FinTech, Open Banking, or SaaS sectors. • AI-Native Data Orchestrator: You are deeply comfortable leveraging AI and Large Language Models (LLMs) to ingest, tag, and synthesize massive volumes of unstructured data —turning raw signals into high-fidelity, traceable insights. • Rigorous Fact-Checker & Synthesizer: You possess sharp analytical skills and a commitment to "competitive truth". You act as the human stress-tester, ensuring every market claim and asset is validated and grounded in real evidence. • Cross-Functional Enablement Partner: You know how to translate complex market shifts into actionable strategy. You can easily pivot from equipping sales teams with rapid-response talk-tracks to collaborating with Product Leadership on GTM roadmap implications.

🏖️ Benefits

• Flexible paid time off & generous PTO accrual plans • Comprehensive medical, dental, vision, and other insurances • FSA & HSA plans for medical and dependent care • Home office set-up allowance • Internet stipend • Retirement plan match for 401k and RRSP • Gender-neutral paid parental leave, and more!