Customer Success Manager

Job not on LinkedIn

🕒 May 13

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TrustStone Software GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Unsere Mission ist es, mit unseren Software-Produkten die digitale Zusammenarbeit zwischen Steuerberatern und deren Mandanten zu vereinfachen.Harte Arbeit, viel Teamgeist und einer Menge Humor – das sind wir: Seit 2011 bauen wir individuelle Software für die Steuerberatung – mit Erfolg.

📋 Description

• Active account management: proactive customer outreach, health checks, and identifying support needs • Adoption & reactivation: assisting customers in using kanzlei.land and targeted outreach to reactivate users • Onboarding support: helping new customers get started and providing basic training • Customer communication: explaining digital solutions in clear, accessible terms • Documentation: recording customer contacts and agreements in the CRM • Trade show support: assisting at trade fairs, conducting meetings, and handling follow-up

🎯 Requirements

• Experience in Customer Success or experience in/with tax consultancies (tax firms) • Strong interest in digital transformation and an understanding of the value of digital solutions • Enthusiasm for digital solutions and the ability to explain complex topics clearly • Self-starter with the ability to work independently and strong organizational skills • Team player with a solution-oriented mindset • Excellent German communication skills, both verbal and written • Comfortable handling phone conversations and resilient under pressure • Alignment with company values: trust, responsibility, fairness, ambition, quality, friendliness • Completed training as a tax clerk (Steuerfachangestellte) or further qualification as a tax specialist (Steuerfachwirt) or tax advisor, or a qualification in IT or commercial/business with strong IT/EDP understanding

🏖️ Benefits

• 100% remote work possible • Work from anywhere • Positive working atmosphere • Performance-based compensation • Flat hierarchies • Opportunities for training and professional development • Regular team events • No external investors