Director of Account Management

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Trustwell

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

📋 Compliance

☁️ SaaS

🤝 B2B

Compliance • SaaS • B2B

Trustwell is a software and services company that provides compliance, traceability, label formulation, and quality management solutions for the food and supplement industries. Its Trustwell Connect platform (combining Genesis and FoodLogiQ products) offers SaaS tools for nutrition and recipe formulation, regulatory labeling, supplier compliance, supply-chain traceability, recall management, and an AI regulatory assistant (AskReg). Trustwell serves food manufacturers, retailers, restaurants, distributors, and supplement makers to help them meet regulatory requirements, accelerate product development, and improve supply chain transparency.

📋 Description

• As the Director of Account Management, you will be responsible for the retention, growth, and overall satisfaction of Trustwell's customer portfolio across SMB, Mid-Market, and Enterprise Accounts. • This role leads both the Account Management team, responsible for renewals and expansion opportunities, and the Key Account Management team, responsible for developing executive-level relationships and driving renewal, upsell, and cross-sell strategies within Trustwell's most strategic customers. • You will play a critical role in building strong client partnerships, maximizing customer value, and driving revenue growth through customer retention and expansion. • Lead, coach, and mentor the account management team to consistently achieve renewal and growth goals, while fostering a culture where customer retention and expansion are always top priorities. • Own renewal, retention, upsell, and cross-sell performance across the account portfolio, with accountability for achieving revenue retention and expansion targets. • Conduct regular portfolio reviews with Account Managers and Key Account Managers to assess renewal risk, validate forecasts, identify expansion opportunities, and ensure execution. • Collaborate with cross-functional teams, including sales, product development, and customer support, to ensure a unified approach to customer success. • Drive operational excellence across the account management organization through consistent use of CRM, customer success platforms, account planning processes, and performance reporting.

🎯 Requirements

• Proven experience in account management or a similar role, preferably in the food safety or related industry. • Strong leadership skills with a track record of building and managing high-performing teams. • Excellent communication and interpersonal skills to effectively engage with clients and internal stakeholders. • Analytical mindset with the ability to interpret customer data and trends. • Strategic thinking and the ability to develop and execute effective account management strategies. • Strong understanding of SaaS customer lifecycle management and revenue metrics (e.g., NRR, CAC, LTV). • Demonstrated success managing complex customer relationships and growing revenue in a fast-paced SaaS environment. • Experience using CRM, customer success platforms, and data tools to manage accounts and forecast revenue. • Exceptional organizational skills and attention to detail, with the ability to manage a complex portfolio of renewals, expansion opportunities, and customer risks. • Proven ability to manage revenue forecasts and deliver predictable retention and expansion results through disciplined portfolio management.

🏖️ Benefits

• Full healthcare benefits, including medical, dental, and vision. • Supplemental benefits, including STD, LTD, HSA, 401k, etc. • Responsible Time Off (PTO) + Holiday Pay • Competitive Compensation + Bonus! • Excellent culture, growth opportunities, plus much more...