Director, Healthcare Consulting Services

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $149.4k - $224.1k / year

⏰ Full Time

🔴 Lead

👨‍⚕️ Medical Director

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Merative

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2022

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Merative is a healthcare data, technology, and analytics company. It offers a range of solutions aimed at improving health outcomes by focusing on clinical decision support, healthcare analytics, medical imaging, clinical development, and health and human services. Key products and services include Micromedex for clinical decision support, Zelta for clinical data management, Merge for imaging solutions, and Truven for healthcare analytics. Merative serves a diverse client base, including healthcare providers, life sciences companies, governments, health plans, and employers. The company is dedicated to enhancing healthcare delivery and decision-making by leveraging real-world data and advanced analytics to provide actionable insights and tailored solutions.

📋 Description

• Lead the Consulting Services practice across the implementation lifecycle, spanning discovery, solution design, configuration, testing, & post-go-live stabilization • Set discovery and design methodology, required artifacts, design reviews, sign-off points, and traceability • Establish and enforce configuration standards and manage justified exceptions • Own clinical, operational, and administrative workflow standards across radiology, cardiology, specialty service lines, imaging operations, scheduling, and reporting • Lead customers to design decisions supporting turnaround time, throughput, site consolidation, standardization, and cost-per-study goals • Define adoption measures and hold the practice accountable after go-live • Validate scope at pre-sales handoff and route discovery gaps through change control • Own internal build quality, configuration validation, and functional testing • Own customer UAT approach, test plans, scenario coverage, defect triage, and documented acceptance • Define go-live readiness criteria and solution-readiness sign-off • Define stabilization exit criteria and handoff to Support and Customer Success • Own customer education strategy, curriculum, role-based learning paths, and delivery across live, remote, and self-service channels • Build and maintain training content for clinical, technical, and administrative audiences • Measure training effectiveness against competency and adoption outcomes • Manage practice utilization and billable capacity and forecast consultant demand • Serve as senior solution authority with customer clinical and IT leadership • Partner with Service Delivery and Technology Operations on staffing, sequencing, and issue resolution • Build capability and certification models defining consultant competency levels

🎯 Requirements

• Eight or more years in solution consulting, implementation consulting, or application delivery within healthcare software • Four or more years leading a team, with at least some experience leading through other leaders • Demonstrated ownership of solution design + configuration decisions on complex enterprise implementations • Working knowledge of healthcare IT integration concepts, including HL7, FHIR, & DICOM • Experience defining or materially improving a delivery methodology, not only working within one • Bachelor's degree or equivalent experience • Travel - Up to 25% • Direct experience with PACS, VNA, enterprise viewers, modality worklist, or cardiology imaging platforms • Experience in a clinical setting, or a clinical credential such as RT(R) or RN • Experience building a certification, competency, or career progression model for a consulting team • Experience standing up a customer education or training function • Experience supporting a perpetual-to-subscription or on-premises-to-cloud transition • Experience with regulated software delivery, including validation & documentation obligations

🏖️ Benefits

• Remote first / work from home culture • Flexible vacation to help you rest, recharge, and connect with loved ones • Paid leave benefits • Health, dental, and vision insurance • 401k retirement savings plan • Infertility benefits • Tuition reimbursement • Life insurance • EAP