Customer Performance Manager

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🕒 July 21

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Pavlov

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Pavlov is a company for which only minimal site text was provided ("Open main menu Sign In Book a Demo"). Based on that limited information, Pavlov appears to operate an online product or service that requires user sign-in and offers scheduled demonstrations, which is commonly associated with software-as-a-service or digital B2B offerings. No additional details about its product, industry vertical, or target customers were available in the provided text, so this description is necessarily high-level and tentative.

📋 Description

• Own the recurring cadence for a book of live customers: weekly touchpoints, QBRs, monthly value reports, training and follow-ups • Configure new Trig instances with customers: jobs, objectives, lifecycle stages, signals and value drivers - through hands-on workshops (on top of connected data; you won't build integrations) • Own first-90-day success for new customers: kickoff → configured → first value → steady cadence • Track value realised vs promised for every account, and put a number on the gap • Spot expansion and upsell opportunities from signals, usage and stakeholder change, before the customer asks • Build the expansion case (evidence, champion, ROI, sizing) and work it jointly with sales to close • Feed customer and configuration friction back into product and playbooks

🎯 Requirements

• 4+ years in B2B SaaS customer success or account management with real ownership of a book: renewals, health, expansion • A builder on a CS or automation platform (Gainsight, ChurnZero, Totango, HubSpot or similar) - you've configured health scores, journeys and playbooks yourself, not just used them • Commercially comfortable: you've carried or directly influenced a revenue number and can talk money with a customer - position an upsell, value unrealised ROI, hold your ground • A systems thinker: fluent in data flows, lifecycle stages and triggers without needing to code • Senior enough to run a workshop with a Head of CS or CRO solo, and to work with high autonomy • Excited by AI-agent tooling - you'd genuinely use Trig on your own book.

🏖️ Benefits

• Health insurance • Professional development opportunities • Flexible working hours