Architect, Product Development

🕒 August 28

🇨🇦 Canada – Remote

💵 $140k - $165k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏛️ Architect

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Lead, mentor, and develop engineers and technical leads, fostering accountability, growth, and technical excellence • Drive delivery of product initiatives, platform enhancements, and customer deployments of TTEC Digital products • Coordinate execution across Engineering, QA, DevOps, Product Management, Architecture, and Professional Services teams • Develop solution designs, architecture diagrams, and implementation approaches using tools such as Lucidchart, Visio, or similar platforms • Lead technical design reviews, implementation planning activities, and delivery readiness efforts • Identify and manage technical risks, dependencies, and implementation challenges • Research and evaluate emerging AI, customer experience, and contact center technologies • Assess integration opportunities across AI platforms and CCaaS solutions to support product innovation and customer needs • Deliver AI-powered customer experience and contact center solutions across TTEC Digital’s proprietary product portfolio • Partner with cross-functional teams to ensure successful delivery and operational readiness

🎯 Requirements

• 8+ years of experience in software engineering, solution architecture, technical leadership, or product development • Prior experience managing engineers, technical leads, or software development teams • Proven experience delivering complex software implementations across multiple teams and stakeholders • Experience with Google AI technologies, conversational AI, virtual agents, Agent Assist, or AI-powered customer experience solutions • Working knowledge of Google Cloud Platform (GCP), Kubernetes, cloud-native architectures, APIs, microservices, and distributed systems • Experience creating and presenting architecture diagrams and technical solution designs • Strong communication, leadership, and stakeholder management skills • Experience with Google CCAI, Vertex AI, Gemini, Dialogflow, Agent Assist, or related Google AI technologies • Experience with contact center and customer experience platforms such as Genesys Cloud, Amazon Connect, NICE CXone, Five9, Cisco Webex Contact Center, or similar CCaaS solutions • Experience evaluating, designing, or implementing integrations between AI platforms and customer experience technologies • Familiarity with telephony concepts, SIP-based communications, voice routing, and contact center ecosystems • Exposure to DevOps practices, CI/CD pipelines, observability, and SaaS product operations • Experience with AWS, Azure, or multi-cloud environments • Familiarity with modern AI platforms and services such as AWS Bedrock, Azure AI/Copilot, OpenAI, Anthropic, or similar enterprise AI technologies

🏖️ Benefits

• Great Place To Work 2024-2025 certified employer • Equal opportunity and diverse, inclusive workforce

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