Director, Splunk Practice Leader

Job not on LinkedIn

🔥 41 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $180k - $235k / year

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Launch and scale a new Splunk consulting capability at TTEC Digital • Define and execute the Splunk go-to-market strategy with sales, alliances, and executive leadership • Develop relationships with Splunk and Cisco leaders, field sellers, solution teams, and partner managers • Lead technical qualification, discovery workshops, executive presentations, demonstrations, architecture sessions, and pursuit strategy • Translate customer needs into differentiated Splunk solutions and communicate value to executive and technical audiences • Support proposals, RFP responses, estimates, architecture diagrams, pricing inputs, and Statements of Work • Build qualified pipeline, secure initial reference customers, and expand successful engagements • Serve as senior Splunk technical authority and trusted advisor • Design secure, scalable solutions across Splunk Cloud, Splunk Enterprise, Enterprise Security, ITSI, Observability, and related capabilities • Architect Splunk integrations across CCaaS platforms, including integration patterns, data ingestion strategies, telemetry models, security requirements, and reference architectures • Develop assessments, target architectures, implementation approaches, migration strategies, roadmaps, and operating models • Build the Splunk Professional Services Practice, including business plan, operating model, service portfolio, staffing strategy, and growth roadmap • Define market-ready services, delivery methodologies, implementation frameworks, governance, quality controls, estimating models, Statements of Work, runbooks, and accelerators • Establish practice plans covering bookings, revenue, backlog, utilization, margin, capacity, skills, investments, and growth priorities • Lead early engagements and transition to portfolio and practice oversight as the team scales • Establish delivery standards and act as the senior escalation point for technical risk, scope issues, architecture decisions, and strategic customer concerns • Recruit, onboard, coach, and develop consulting talent • Establish career paths, competency expectations, certification plans, mentoring, and continuing education • Own the professional services relationship with Splunk and coordinate with Cisco leadership and alliance teams • Develop joint account strategies, field enablement, customer workshops, integrated offerings, and co-selling motions • Track practice strategy, customer wins, delivery performance, financial objectives, repeatable methodologies, partner relationships, and team scalability

🎯 Requirements

• Significant hands-on experience with Splunk Cloud and Splunk Enterprise across architecture, design, implementation, integration, migration, optimization, and operations • Expertise in one or more Splunk-aligned domains such as SIEM, security operations, observability, IT operations, service intelligence, automation, compliance, or enterprise data analytics • Proven client-facing consulting experience in professional services, systems integration, technology consulting, or a vendor partner environment • Architect-level experience with a Contact Center as a Service (CCaaS) platform is required • Experience leading technical discovery, solution architecture, estimation, proposals, Statements of Work, presentations, and complex customer discussions • Demonstrated ability to build, launch, lead, or materially grow a consulting practice, service line, technical capability, or portfolio of offerings • Experience developing go-to-market strategies, service offerings, delivery methodologies, reusable assets, and business plans • Understanding of professional services economics, including bookings, revenue, backlog, utilization, margin, staffing, demand management, and delivery risk • Strong executive presence, written communication, commercial judgment, and ability to translate technology into business outcomes • Ability to operate independently while collaborating across sales, alliances, and delivery teams • Bachelor’s degree in a technology-related discipline or equivalent relevant experience • Preferred: current or previous advanced Splunk certification, such as Splunk Architect or Splunk Administrator • Preferred: experience with Splunk Enterprise Security, Splunk IT Service Intelligence, or Splunk Observability • Preferred: experience hiring, developing, mentoring, and leading technical consulting teams • Preferred: experience with managed services, recurring services, or ongoing advisory models • Preferred: familiarity with Cisco technologies, partner programs, sales motions, or professional services • Preferred: experience integrating Splunk with multiple CCaaS, customer experience, CRM, cloud, networking, security, infrastructure, and enterprise data platforms

🏖️ Benefits

• Annual incentive program eligibility • Medical, dental, and vision coverage • Tax-advantaged health care accounts • Financial and income protection benefits • Paid time off (PTO) • Wellness time off