Salesforce Consultant

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🤠 Texas – Remote

🤠 Texas – Remote

💵 $62k - $72k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐🧑‍💼 Salesforce Consultant

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Configure Salesforce solutions based on documented business requirements and solution designs • Build and maintain declarative Salesforce functionality, including objects, fields, page layouts, Flow, validation rules, reports, dashboards, and security configurations • Support implementations across Service Cloud, Sales Cloud, Industry Clouds, and other Salesforce platform capabilities • Participate in client discovery sessions, requirements workshops, and solution-design discussions • Document business processes, requirements, user stories, acceptance criteria, and functional configurations • Translate business requirements into Salesforce functionality with Senior Consultants and Solution Architects • Develop and execute functional, regression, integration, and user acceptance test cases • Validate functionality against requirements and acceptance criteria • Identify, document, reproduce, and track defects through resolution • Collaborate with Developers and functional team members to troubleshoot defects and validate fixes • Support automated testing, regression testing, release validation, deployment readiness, and post-deployment testing • Assist with data preparation, validation, and migration activities • Support UAT by developing test scripts, coordinating testing, and helping users understand expected functionality • Create user documentation, training materials, and adoption resources • Support end-user training and Salesforce adoption activities • Participate in Agile ceremonies • Identify requirements gaps, quality concerns, risks, and scope impacts and escalate them to project leadership • Maintain accurate project and solution documentation • Develop Salesforce platform expertise through project experience, training, and certification • Stay current with Salesforce releases, Agentforce, Data Cloud, and emerging platform capabilities • Support the design, configuration, testing, and implementation of Salesforce solutions that improve client business processes and customer experiences • Work with Business Analysts, Senior Consultants, Solution Architects, Developers, and Quality Engineers throughout the delivery lifecycle

🎯 Requirements

• 3+ years of hands-on experience as a Salesforce user, administrator, tester, analyst, super user, or other Salesforce-focused role • 2+ years of experience testing Salesforce or other enterprise applications • Working knowledge of Salesforce business processes and platform capabilities • Experience with Salesforce Service Cloud, Sales Cloud, an Industry Cloud, or comparable Salesforce solutions • Experience developing and executing functional, regression, integration, or UAT test cases • Experience documenting and tracking defects and validating fixes • Understanding of business requirements, user stories, and acceptance criteria • Experience working with business users and technical team members to resolve issues • Strong analytical, troubleshooting, and problem-solving skills • Ability to learn new Salesforce capabilities and apply them to business requirements • Strong written and verbal communication skills • Attention to detail and commitment to quality • Ability to work effectively within an Agile, cross-functional delivery team • Interest in developing a career in Salesforce consulting and professional services • Candidates should have or be actively working toward Salesforce certifications demonstrating foundational platform knowledge • Relevant certifications include Salesforce Certified Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant, Agentforce Specialist, or Data Cloud Consultant

🏖️ Benefits

• Annual incentive program • Medical, dental, and vision benefits • Tax-advantaged health care accounts • Financial and income protection benefits • Paid time off (PTO) • Wellness time off • Great Place To Work certified employer • Diverse and inclusive workforce