
1001 - 5000 employees
💼 Consulting
📣 Marketing
🤖 Artificial Intelligence
Consulting • Marketing • Artificial Intelligence
TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.
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1001 - 5000 employees
💼 Consulting
📣 Marketing
🤖 Artificial Intelligence
Consulting • Marketing • Artificial Intelligence
TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.
• Drive new-logo growth through the sale of Amazon Connect, conversational AI, and agentic AI professional and managed services • Own the full sales cycle for identifying, penetrating, and winning net-new enterprise customers • Target organizations modernizing contact centers, transforming customer service, improving self-service, and leveraging AI • Sell the business value of Amazon Connect and AWS AI capabilities, including Amazon Q in Connect and AI agents • Identify, target, penetrate, and close net-new enterprise accounts • Generate pipeline through outbound prospecting, executive outreach, account mapping, partners, events, and referrals • Build relationships with senior leaders across CX, Customer Service, Contact Center, Technology, Digital, Data & AI, and Operations • Uncover business challenges and build cases around CX, cost reduction, automation, revenue growth, and transformation • Partner with solution architects, consultants, delivery leaders, and AWS experts on solutions, demonstrations, proposals, business cases, and executive presentations • Orchestrate internal and customer stakeholders through complex transformation sales cycles • Differentiate TTEC Digital against CX, CCaaS, AI, cloud, and services competitors • Achieve new-logo targets while maintaining accurate pipeline, opportunity strategies, close plans, and forecasts • Research and prioritize net-new commercial and enterprise accounts • Develop account-entry strategies and identify whitespace, buying centers, influencers, champions, and economic buyers • Conduct executive discovery and create demand around conversational AI, agentic AI, and customer-service automation • Advance opportunities from qualification through solution development, negotiation, and close • Monitor competitors and market developments to refine account and territory strategies
• 5+ years of enterprise technology, cloud, SaaS, CCaaS, CX, AI, or professional services sales experience • Proven new-logo hunter with a track record of personally originating and closing enterprise customers • Consistent achievement or overachievement of aggressive sales quotas • Demonstrated ability to self-generate pipeline rather than rely primarily on inbound, existing accounts, or partners • Success selling complex six- and seven-figure technology transformation solutions • Experience selling into Contact Center, CX, Digital, Technology, Data & AI, or Operations • Experience selling Amazon Connect, AWS, CCaaS, conversational AI, contact center technology, cloud transformation, or adjacent solutions • Ability to create demand for customers who may not yet be evaluating • Ability to establish credibility with senior business and technology leaders • Proven consultative and value-selling skills • Ability to independently develop territory, account, and opportunity strategies • Competitive selling, negotiation, communication, and closing skills
• Annual incentive program • Medical, dental, and vision benefits • Tax-advantaged health care accounts • Financial and income protection benefits • Paid time off (PTO) • Wellness time off
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