Customer Support Engineer

🕒 May 20

🤠 Texas – Remote

🤠 Texas – Remote

💵 $60k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Turvo Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

📦 Logistics

🚗 Transport

☁️ SaaS

Logistics • Transport • SaaS

Turvo Inc. is a company that revolutionizes logistics by providing a cloud-based collaborative logistics platform. It offers an advanced transportation management system (TMS) that enhances visibility and collaboration among freight brokers, 3PLs, shippers, and carriers. Turvo's platform connects all supply chain stakeholders, integrating systems such as WMS, ERP, and load boards to deliver real-time shipment tracking and analytics. This comprehensive solution aims to streamline operations, maximize ROI, and increase overall efficiency and customer satisfaction across the logistics sector.

📋 Description

• Own and manage customer-reported product issues within defined SLAs • Perform root cause analysis and coordinate with engineering teams to resolve issues • Diagnose and resolve product and third-party integration issues • Investigate, document, and escalate complex or systemic issues • Provide rotating on-call support for Sev 1 and Sev 2 incidents from 8:00 AM to 8:00 PM Central Time • Collaborate with product management, engineering, and site reliability engineering teams on recurring issues and performance improvements • Share customer insights and feedback to influence product enhancements • Create and maintain technical documentation and knowledge base articles • Stay current with new products and services through monthly releases • Work independently and own issues end-to-end

🎯 Requirements

• 3+ years of experience in fast-paced technical support, application support, or a related engineering role • Bachelor’s degree in Engineering, Computer Science, Information Technology, Computer Information Systems, or a related field (or equivalent practical experience) • Strong troubleshooting skills with a proven customer-centric mindset • Hands-on experience with Kibana, Elasticsearch, MySQL, MongoDB, Browser Developer Tools, REST APIs / OpenAPI, RabbitMQ, Java Debugging, and Python Scripting • Ability to work independently, manage multiple priorities, and take ownership of issues from start to finish • Willingness to work flexible hours and participate in holiday/on-call rotations to meet customer SLA requirements • Excellent written and verbal communication skills • Proficiency with support tools, CRM systems, and remote support technologies • Adaptability to evolving industry trends and a dynamic support environment • Prior experience in supply chain or logistics industries is a plus

🏖️ Benefits

• Discretionary bonus • Remote work arrangement • Flexible hours • Holiday/on-call rotation compensation implied by role requirements