Fraud Specialist, Supplier Operations – Governance

🔥 14 hours ago

⛰️ Colorado, Hawaii, +6 more states – Remote

⛰️ Colorado – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🍁 Vermont – Remote ☕ Washington – Remote

💵 $108.7k - $159.9k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🚨 AML and Financial Crime

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Advise account managers, accounting, and management on best practices for handling billing disputes • Negotiate with customers and carriers using contractual terms and industry norms • Identify, analyze, and handle fraudulent misuse, including AIT, and billing errors with vendors and customers • Own the end-to-end lifecycle of customer and vendor disputes • Track disputes and ensure timely, documented resolution • Resolve discrepancies, overcharges, and unpaid balances caused by quantities, rates, currency, and other root causes • Analyze call and messaging data to identify billing mismatches and fraud evidence • Build dashboards communicating dispute lifecycle metrics • Read contracts and interpret expected versus actual invoices • Negotiate dispute resolutions, settlements, and payment terms • Partner with data analytics, engineering, and accounting to reconcile accounts

🎯 Requirements

• 8+ years of professional experience in telecom operations, fraud operations, customer success, vendor management, procurement, collections, or consulting • Sharp written and verbal communication skills • Experience negotiating disputes constructively with customers or vendors • Experience in collections, dispute resolution, or billing analysis • Experience in project management • Experience wrangling data with Excel / Google Sheets, Looker or SQL • Understanding of the A2P SMS ecosystem, international traffic routing, IRSF, AIT, and ecosystem profit chains • Understanding of AIT and fraud-handling industry standards from i3forum, GSMA, MEF, or ITW Global Leaders’ Forum • Understanding of Call Detail Records (CDRs) and ability to build strong dispute case files • Experience with workflow platforms such as Airtable or building dashboards • Experience in telecom, technology, or consulting industries • Experience with advanced data analysis such as Python or scripting • Experience with AI and automation tools • Ability to work in the United States, excluding CT, NJ, NY, WA, PA and the surrounding areas of San Francisco, Oakland, or San Jose, California

🏖️ Benefits

• Competitive pay • Generous time off • Parental leave • Wellness leave • Healthcare • Retirement savings program • Equity plan eligibility • Corporate bonus plan eligibility • 401(k) retirement account • Paid sick time • Paid personal time off • Paid parental leave • Volunteering and donation support

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