Partner Program Manager

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $96.6k - $142k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Manage daily Partner Operations & Commercial Systems workflows • Serve as the primary operator for the partner desk • Clear Zendesk and CRM queues for partner applications, support inquiries, and directory listings • Review, verify, and route inbound deal registrations and co-selling feeds • Maintain accurate ecosystem records across Salesforce, Airtable, and other platforms • Execute administrative and data-entry tasks • Maintain existing manual workflows with precision and speed • Identify bottlenecks and suggest future process automation opportunities • Field direct inquiries from the unmanaged partner desk • Own onboarding SLAs and keep daily operations moving • Collaborate with cross-functional partners to complete tasks accurately and on time

🎯 Requirements

• Highly organized and execution-focused • Strong “can-do” attitude • Experience maintaining data accuracy across CRM and PRM systems • Hands-on experience with CRM and PRM systems • Ability to clear issues and resolve tickets • Ability to manage support queues • Ability to review partner applications • Ability to process deal registrations • Experience with Zendesk and CRM queues • Experience with Salesforce and Airtable • Familiarity with Partner Relationship Management platforms, particularly Impartner • Familiarity with account mapping utilities such as Crossbeam • Understanding of standard channel models: Resell, Referral, ISV, and SI • Understanding of standard partner support inquiries • Ability to adhere to turnaround SLAs • Ability to work remotely in the US; role is not eligible to be hired in CA, CT, NJ, NY, PA, or WA

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare insurance • Retirement savings program • Equity plan eligibility • Corporate bonus plan eligibility • 401(k) retirement account • Paid sick time • Paid personal time off • Paid parental leave • Support for employee volunteering and donation efforts

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