Program Manager, Carrier Operations – Governance

🕒 October 7

🇨🇦 Canada – Remote

💵 $90.8k - $113.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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📋 Description

• Lead highly visible, cross-functional governance programs from diagnosis through design, implementation, and change management • Package and present operational narratives, risks, and performance metrics to cross-functional leadership, C-suite, and Audit Committee reviews • Lead end-to-end process improvements across carrier operations • Design and stand up the Carrier Operations & Governance operating model, operational cadences, and internal team structures • Author, maintain, and roll out operational runbooks, supply policies, and Rules of Engagement for stakeholders and carrier partners • Design enablement programs, training materials, and change-management frameworks • Leverage quantitative research, machine learning models, performance monitoring, and scalable data foundations • Execute analytical requests, data pulls, ad-hoc analyses, and structured summaries for IRSG, Legal, Finance, and GTM stakeholders • Perform data-quality checks and validation across reporting pipelines • Own the team’s day-to-day Run-the-Business cadence and operational accountability • Facilitate operational forums, team OKR tracking, and deal approval workflows

🎯 Requirements

• 5+ years of experience in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations • Proven track record leading highly visible, cross-functional programs across business, technical, legal, and financial stakeholders • Demonstrated expertise driving end-to-end process improvements by integrating policies, business processes, IT/systems tools, and operational controls • Direct experience standing up operating models, team cadences, and operational documentation (runbooks, frameworks, ROEs) • Proven track record in designing enablement content and driving organizational change • Experience driving Run-the-Business (RTB) cadences, OKR tracking, and operational reporting • Strong capability in process mapping, business case writing, and translating complex operational needs into IT system specs • Sharp written and verbal communication skills with experience presenting to executive leadership • Strong analytical proficiency using data tools (Excel/Google Sheets, SQL, or Looker) to measure performance and policy compliance • Team player who thrives in a fast-paced environment • Background in management consulting, high-growth tech, or global telecom environments • Six Sigma or formal Program / Process Management / Prosci Change Management certification • Operational experience within commercial Deal Desks, supplier QBR management, or revenue assurance • Domain knowledge of A2P SMS, international voice/messaging, carrier billing, or AIT/IRSF fraud frameworks • Familiarity with workflow and dashboarding tools (Airtable, Jira, Confluence) and operational automation (Python, Coefficient, AI tooling)

🏖️ Benefits

• Competitive pay • Generous time off • Parental leave • Wellness leave • Healthcare • Retirement savings program • Incentive programs • Commissions • Equity grants • Health and wellness benefits • Retirement contributions • Paid time off • Volunteering and donation support

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