Senior Manager, Carrier Operations – Governance

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $155.5k - $228.7k / year

⏰ Full Time

🟠 Senior

🎲 Risk

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Set enterprise policy and risk appetite for the Know Your Supplier (KYS) governance framework • Set enterprise policy for telecom supplier rate changes and wholesale margin management, and adjudicate escalations • Author, maintain, and enforce operational runbooks, supply policies, and Rules of Engagement across cross-functional teams • Perform in-depth analyses of Risks & Opportunities using statistical methods • Build analytical and systems infrastructure to monitor supplier compliance and risk at enterprise scale • Develop risk forecasting models and real-time monitoring mechanisms using external factors and public datasets • Create and maintain KPI reporting dashboards and visualizations using Tableau, Power BI, or Looker • Champion governance and culture-change training programs across stakeholders, carrier partners, and leadership • Own the Risks & Opportunities narrative for executive leadership and the Audit Committee • Own enterprise-level Run-the-Business cadence, supplier QBRs, and operational risk reviews • Build a new organization governing and optimizing Twilio’s global telecom carrier and wholesale supplier ecosystem

🎯 Requirements

• 8+ years of professional experience in telco supply chain operations, supplier governance, strategy & governance, vendor management, revenue assurance, process improvement, or Revenue Operations (RevOps) • Experience building and maintaining automated data pipelines, backend data models, and navigating ambiguous datasets • Experience using SQL and BI visualization platforms to drive data-driven decision-making • Proven experience setting enterprise-level policy, governance frameworks, or risk appetite in ambiguous environments • Demonstrated ability to craft executive-level narratives and risk reporting for C-suite and Audit Committee audiences • Experience sponsoring, defining, or building analytical and systems infrastructure for enterprise-scale compliance or monitoring • Experience leading culture change, stakeholder alignment, and training programs across internal teams and external partners • Sharp written and verbal communication skills with a track record of presenting to cross-functional leadership and executive decision-makers • Strong analytical capability using Excel / Google Sheets, SQL, or Looker to model cost trends and analyze complex data sets • Desired: background in telecom, technology, management consulting, or other high-impact environments • Desired: experience managing or setting policy for wholesale rate changes, margin validation, or Supplier Deal Desks • Desired: proven track record facilitating enterprise Run-the-Business (RTB) cadences, including supplier Quarterly Business Reviews (QBRs) and tracking team OKRs • Desired: knowledge of the A2P SMS ecosystem, international voice/messaging routing, carrier contracts, carrier billing practices, or fraud frameworks (AIT/IRSF) • Desired: understanding of global regulatory and industry standards from organizations such as GSMA, MEF, i3forum, or ITW Global Leaders' Forum • Desired: experience with workflow management platforms such as Airtable, Jira, or Confluence and building operational dashboards

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • Equity plan eligibility • Corporate bonus plan eligibility • 401(k) retirement account • Paid sick time • Paid personal time off • Paid parental leave • Approximately 10% travel to connect in person • Volunteering and donation support