Staff Product Designer

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $141.5k - $176.9k / year

⏰ Full Time

🔴 Lead

🎨 Product Designer (UI/UX)

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Define the user experience for Twilio Identity, including customer identity and Agent Identity • Lead developer onboarding and configuration in One Console, Hosted Login, and end-user authentication flows • Define AI agent registration, user consent and revocation, permission scoping, and approval of sensitive agent actions • Shorten the path from sign-up to a working integration for self-serve adoption • Translate OAuth, tokens, scopes, and approval flows into clear mental models and plain-language choices • Partner with product management and engineering from problem framing through launch • Run research and usability testing with design partners and developers • Contribute to Twilio’s design system and UX design feedback process • Mentor other designers

🎯 Requirements

• Full-time, US-based, remote • 8+ years of professional product design experience focused on highly technical software products, developer tools, infrastructure, or complex B2B/SaaS platforms • Track record designing complex, configuration-heavy products such as developer consoles, admin tools, or multi-step setup flows • Proven success partnering directly with engineering and product leaders at Director/VP level • Ability to navigate organizational complexity, align cross-product touchpoints, and shape multi-year product roadmaps • Ability to build clear frameworks in highly complex, loosely-defined technical spaces • Experience designing permission, consent, approval, or similarly high-stakes flows • Practical experience designing interfaces for technical builders, including APIs, SDKs, CLIs, and configuration consoles • Familiarity with authentication and authorization products, including OAuth/OIDC, SSO, MFA, passkeys, and CIAM • Experience designing for AI agents or LLM-based products, including human-in-the-loop controls (desired)

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • Incentive programs • Commissions • Equity grants • Health and wellness benefits • Retirement contributions • Paid time off • 401(k) retirement account • Paid sick time • Paid personal time off • Paid parental leave • Occasional travel to project or team in-person meetings

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