Client Success Manager

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $70k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Two Circles

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

⚽ Sports

Consulting • Logistics • Sports

Two Circles is a company specializing in growing the value of sports through a deep understanding of fans. They develop and implement strategies to enhance direct-to-consumer and business-to-business revenue streams, focusing on fan relationship growth, media, sponsorship, and marketing partnerships. Their services are powered by advanced strategy, insight, sales, marketing, content, data, and technology. Working with leading sports properties globally, Two Circles aims to drive commercial success in the sports industry. Their global team operates out of nine international offices, supporting a mission to improve the future of sports.

📋 Description

• Manage and guide clients throughout their entire lifecycle, from initial onboarding to renewal • Develop strong, long-term relationships with key stakeholders • Oversee client onboarding and ensure smooth product adoption and timely service delivery • Monitor account health and mitigate client retention risks • Partner with the Client Success Director to understand evolving client needs and identify growth opportunities • Collaborate with Product and Engineering teams to communicate feedback and prioritize feature requests or issues • Work with Marketing to identify client success stories and create case studies or testimonials • Drive client renewals and reduce churn • Identify cross-selling and upselling opportunities • Help forecast and meet revenue growth targets for assigned accounts • Track, report, and communicate account health and progress using product usage, engagement, and renewal metrics • Conduct business planning meetings with clients • Ensure clients fully utilize technology and services to meet business objectives • Promote and implement best practices and provide strategic guidance • Serve as a trusted advisor and advocate for client needs

🎯 Requirements

• 3-5 years of experience in an account management or client relationship role • Experience working in sports, entertainment, or a related industry • Proven success managing client accounts, building strong relationships, and driving customer satisfaction by understanding client needs • Ability to manage and execute complex projects • Excellent communication and interpersonal skills • Analytical mindset with the ability to use data to drive decisions and showcase the value of solutions • Strong problem-solving skills • Detail-oriented with strong organizational skills and ability to manage multiple accounts simultaneously • Comfortable with frequent travel up to 25%, including overnight stays • Proven experience utilizing Microsoft Dynamics and Salesforce CRM platforms • Knowledge of SaaS solutions and enterprise software products is highly preferred • Proven expertise using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Experience with the KORE intelligence platform is a plus

🏖️ Benefits

• Base salary range of $70,000-$95,000 per year • Frequent travel opportunities, including overnight stays, up to 25%