Prepaid CSR Manager

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🛡️ Insurance

💰 $55M Post IPO debt on 2023-10

Banking • Finance • Insurance

U. S. Bank is a large, diversified commercial bank and financial services company. It operates retail and branch banking, corporate and commercial banking, lending and credit underwriting, wealth management, investment and asset management, and offers insurance and other financial products. The company serves consumer and business customers through physical branches, digital and contact-center channels, and maintains a multinational presence (locations in the United States, Canada, Europe and India). It is a Member FDIC institution and emphasizes customer-focused services, inclusion, and career development.

📋 Description

• Manage customer service staff handling customer inquiries, requests, questions, and problems • Maintain high-quality customer service and current knowledge of products and services • Develop processes and tools to improve service levels and ensure efficient, professional customer service operations • Coach contact center personnel and communicate and carry out departmental goals and vision • Ensure compliance with internal policies and procedures and respond to internal audits and certifications • Participate in developing and enhancing equipment and training procedures and programs • Develop, implement, and maintain department operating policies and procedures to improve service quality and productivity • Implement and monitor tracking and performance monitoring mechanisms • Plan and schedule departmental activities for assigned functions or regions • Ensure adequate staffing and that work volume meets product/service standards and exceeds quality standards • Handle telephone and written communications with customers

🎯 Requirements

• Bachelor's degree, or equivalent work experience • Three to five years of relevant experience • Strong customer service and problem-solving skills • Advanced knowledge of operational functions, systems, policies, and procedures of the assigned area • Basic understanding and practical application of applicable laws and regulations • Effective leadership skills • Strong verbal and written communication skills • Working knowledge of computer applications used in the area • Ability to work 9:00 a.m. to 6:00 p.m., Monday through Friday, with a weekend rotation working every 8th weekend • Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Incentive and recognition programs • Equity stock purchase • 401(k) contribution • Pension