Patient Care Advocate II

Job not on LinkedIn

🔥 55 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UBC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏥 Healthcare

💼 Consulting

🧬 Biotechnology

Healthcare • Consulting • Biotechnology

UBC is a company dedicated to improving patient outcomes by connecting specialty therapies to patients in need. They provide modern and customized solutions focusing on access, safety, and evidence generation for biopharmaceutical products. UBC specializes in evidence development, risk management, and patient access, utilizing real-world data and innovative technologies to optimize the healthcare journey and ensure effective medication use.

📋 Description

• Coordinate in-home services needed for patient referrals • Complete patient enrollment and telephony support for assigned programs • Perform data entry and coordination services within strict SLA guidelines and industry regulations • Document issues and resolutions in a common database • Identify repetitive problems or questions and recommend process or procedural changes • Handle inbound and outbound calls and written documentation while maintaining service levels • Make independent judgments to respond to complex or critical program needs • Coordinate multiple parties through the clinical network for common home-based service provision • Administer and assign approved training modules to external clinicians/vendors • Maintain accurate and complete documentation of inquiries • Assist with work distribution, expedition, and development of work plans • Provide on-the-job training for new or existing agents • Collaborate with team members to share operational best practices • Adhere to performance accuracy, quality monitoring, the UBC Handbook, and departmental SOPs • Escalate issues as necessary and complete other special projects as assigned

🎯 Requirements

• High school diploma or equivalent • 1-3 years relevant work experience • General PC knowledge including Microsoft Office and Internet • Excellent verbal presentation and communication skills • Ability to handle challenging callers in a professional manner • Ability to adapt in a dynamic work environment; quick learner • Ability to solve problems and make decisions • Willingness to work a flexible schedule for peak call times • Proficient ability to enter data timely and accurate

🏖️ Benefits

• Remote opportunities • Competitive salaries • Growth opportunities for promotion • 401K with company match • Tuition reimbursement • Flexible work environment • PTO (Paid Time Off) • Paid Holidays • Employee assistance programs • Medical, Dental, and vision coverage • HSA/FSA • Telemedicine (Virtual doctor appointments) • Wellness program • Adoption assistance • Short term disability • Long term disability • Life insurance • Discount programs