Patient Services Coordinator II

🔥 23 minutes ago

🐊 Florida, Missouri – Remote

🐊 Florida – Remote 🏰 Missouri – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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UBC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏥 Healthcare

💼 Consulting

🧬 Biotechnology

Healthcare • Consulting • Biotechnology

UBC is a company dedicated to improving patient outcomes by connecting specialty therapies to patients in need. They provide modern and customized solutions focusing on access, safety, and evidence generation for biopharmaceutical products. UBC specializes in evidence development, risk management, and patient access, utilizing real-world data and innovative technologies to optimize the healthcare journey and ensure effective medication use.

📋 Description

• Handle all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines. • Accurately enter eligibility paperwork and/or other information into system. • Maintain accurate and complete documentation of all applications, mailers, orders, enrolment forms and new patients. • Maintain accurate and complete documentation and system records of all inquiries. • Efficiently perform specialized functions for each program with a high level of accuracy. • Aid department Lead/supervisor in developing other employees, answering questions, etc. • Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program. • Place outbound phone calls for clarification on any issues involving program guidelines

🎯 Requirements

• High school degree or equivalent • 2 – 3 years of customer service experience • Proficiency with personal computers; excellent written and verbal communication skills • Ability and willingness to work a flexible schedule to cover peak times • Ability to adapt to a fast-paced environment quickly; learn quickly, maintain accurate information, and ability to follow direction. • Ability to adapt to new situations that may arise due to program changes

🏖️ Benefits

• Remote opportunities • Competitive salaries • Growth opportunities for promotion • 401K with company match* • Tuition reimbursement (after 90 days of employment) • Flexible work environment • 20 days PTO • Paid Holidays • Employee assistance programs • Medical, Dental, and vision coverage • HSA/FSA • Telemedicine (Virtual doctor appointments) • Wellness program • Adoption assistance • Short term disability (after 90 days of employment) • Long term disability • Life insurance • Discount programs