Quality Assurance Associate

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 22 days.
• No salary listed.

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UBC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏥 Healthcare

💼 Consulting

🧬 Biotechnology

Healthcare • Consulting • Biotechnology

UBC is a company dedicated to improving patient outcomes by connecting specialty therapies to patients in need. They provide modern and customized solutions focusing on access, safety, and evidence generation for biopharmaceutical products. UBC specializes in evidence development, risk management, and patient access, utilizing real-world data and innovative technologies to optimize the healthcare journey and ensure effective medication use.

📋 Description

• Deliver high quality service through call monitoring of incoming and outgoing patient, provider, and client calls • Review contacts and evaluate Advocate performance against standard criteria • Host internal/external call calibration sessions • Provide onsite leadership support to Quality Representatives, Business Partners/Customers • Provide floor support, answer questions, respond to leadership requests, and present quality programs/initiatives • Analyze and provide weekly/monthly trending reports to management • Participate in or lead service improvement projects • Support internal/external client calibration sessions • Take phone calls, review Source and emails, attend training, and distribute monthly evaluations • Maintain program effectiveness

🎯 Requirements

• Bachelor’s degree in related field, or 8 – 11 years of equivalent work experience • 2 – 5 years of relevant experience or MA/MS degree • General PC knowledge including Microsoft Office, Internet, and email • Strong customer service/quality background experience • Excellent verbal and written communication skills • Strong prioritization skills • Strong leadership skills with some supervisory experience preferred • High regard for superior quality of service • Strong analytical skills • Ability to work independently in a fast pace environment • Travel as needed

🏖️ Benefits

• Remote opportunities • Competitive salaries • Growth opportunities for promotion • 401K with company match • Tuition reimbursement • Flexible work environment • Discretionary PTO (Paid Time Off) • Paid Holidays • Employee assistance programs • Medical, Dental, and vision coverage • HSA/FSA • Telemedicine (Virtual doctor appointments) • Wellness program • Adoption assistance • Short term disability • Long term disability • Life insurance • Discount programs

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