Director, Auto Physical Damage

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UFG Insurance

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1946

💸 Finance

🤝 B2B

Finance • B2B

UFG Insurance is a property and casualty insurance company that provides commercial insurance products and services, including inland marine, commercial property, commercial liability, workers' compensation, surety, excess & surplus, reinsurance and businessowners policies. It focuses on serving businesses—manufacturing, construction, real estate, architects and engineers, heavy equipment dealers and other small to mid-sized enterprises—through agents and brokers, emphasizing claims service, risk control consulting, premium audit and in-house service capabilities.

📋 Description

• Provide strategic and operational leadership for the Auto Physical Damage line of business across the Claims organization. • Accountable for claim outcomes, technical excellence, customer experience, and financial results related to APD claims. • Drive consistent execution of best practices, ensure regulatory and policy compliance. • Partner with Claims, Underwriting, Finance, Legal, and Analytics to optimize performance. • Set and execute the overall strategy for Auto Physical Damage claims in alignment with enterprise claims and operational goals. • Own APD claim performance, including severity, cycle time, leakage, litigation avoidance, and customer satisfaction metrics. • Lead initiatives to improve operational efficiency, scalability, and consistency across APD claim handling. • Provide strong technical oversight of Auto Physical Damage claim practices, guidelines, and standards. • Ensure consistent, high-quality decision-making across estimating, total loss handling, subrogation, salvage, and vendor management. • Partner with Quality Assurance and Training teams to identify trends and continuously enhance technical capability. • Lead, coach, and develop leaders and teams responsible for APD claims handling. • Use data and analytics to identify trends, risks, and opportunities for improvement. • Hold leaders accountable for performance through scorecards, KPIs, and regular operational reviews. • Drive fact-based decision-making and disciplined execution.

🎯 Requirements

• Bachelor’s degree required; advanced degree or professional designations (e.g., CPCU, AIC) preferred. • 10+ years of progressive claims experience in Property & Casualty insurance, with significant Auto Physical Damage expertise. • Prior experience leading large, multi-level claims organizations or complex claim operations. • Deep technical knowledge of Auto Physical Damage claims, estimating practices, and vendor networks. • Proven ability to lead change, improve performance, and drive outcomes in a metrics-driven environment. • Strong leadership, communication, and influence skills with the ability to partner at the executive level. • Demonstrated strength in data analysis, financial acumen, and operational execution.

🏖️ Benefits

• Annual incentive compensation • Medical, dental, vision & life insurance • Accident, critical Illness & short-term disability insurance • Retirement plans with employer contributions • Generous time-off program • Programs designed to support the employee well-being and financial security.