Healthcare Advocate

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Carenet Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

🏥 Healthcare

📡 Telecommunications

⚕️ Healthcare Insurance

Healthcare • Telecommunications • Healthcare Insurance

Carenet Health is a leader in the transformation of healthcare consumer engagement, specializing in closing gaps in care, telehealth, and advocacy. With over 25 years of experience, the company utilizes advanced technology and insights to provide tailored solutions to healthcare providers and payers, helping them meet consumer needs effectively. Their services encompass personalized health advocacy, care management, and consumer engagement, ultimately aiming to improve healthcare outcomes and patient experiences.

📋 Description

• Handle inbound and outbound calls related to healthcare services, benefits, scheduling, and member support • Provide accurate information and guidance while demonstrating empathy and professionalism • Follow approved scripts, workflows, and escalation procedures • Document member or patient interactions accurately and completely in required systems • Identify and escalate issues that require additional support or resolution • Maintain adherence to schedules, attendance policies, and break requirements • Participate in coaching sessions, quality reviews, and team meetings • Support operational initiatives aimed at improving service quality and member experience • Stay current on healthcare processes, systems, and compliance requirements • Maintain confidentiality of all sensitive member and organizational information

🎯 Requirements

• High school diploma or equivalent required; college coursework preferred • Minimum of 0–2 years of experience in a call center, healthcare, or customer service environment preferred • Strong verbal and written communication skills with a strong patient- and service-focused mindset • Ability to follow structured processes, scripts, and compliance requirements consistently • Basic computer literacy and ability to navigate multiple systems simultaneously • Strong attention to detail and ability to accurately document information • Ability to handle sensitive information with professionalism and discretion • Willingness to learn healthcare terminology, systems, and workflows • Ability to perform effectively in a fast-paced, metrics-driven environment • Must have a work at home set up including a quiet and enclosed environment and must be able to provide 2 monitors (22 inch) with both HDMI and Display ports

🏖️ Benefits

• Health, dental, and vision insurance • A 401(k) plan with company match • Paid time off (PTO) and holidays • Flexible spending accounts (FSAs) • Employee wellness programs • Career development opportunities