Radiology Scheduler

🔥 10 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Carenet Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

Carenet Health is committed to delivering the business of healthcare through leading-edge technology, unmatched perspective and insights, and operational excellence to help providers, payers and health service organizations better meet consumer healthcare needs. For more than 25 years, we have delivered bespoke solutions to help healthcare companies around the globe solve complex business challenges faster while delivering world-class engagement outcomes for consumers.

📋 Description

• Provide compassionate, accurate, and timely support to patients by scheduling, confirming, canceling, and rescheduling radiology appointments. • Serve as a primary point of contact for patient imaging needs within a high-volume contact center environment. • Handle complex patient interactions requiring independent reasoning, prioritization, and problem solving. • Schedule, confirm, cancel, and reschedule radiology appointments across multiple modalities. • Accurately document all patient interactions, updates, and outcomes in designated systems. • Serve as a knowledge resource for patients by addressing questions regarding imaging procedures. • Confirm and document insurance information according to established guidelines. • Review and validate imaging orders and recommendations; coordinate with providers and clinical partners as needed. • Make outbound calls to schedule, follow up, or resolve imaging appointment needs. • Comply with HIPAA, confidentiality requirements, call center metrics, and organizational policies.

🎯 Requirements

• High School diploma or GED required • Minimum of six (6) months of experience in a Work from Home customer service, scheduling, healthcare, & call center environment required • Ability to type at least 35–40 words per minute • Proficiency with Windows based systems and Microsoft Outlook, Word, and Excel • Experience or ability to learn multiple systems simultaneously • Strong problem solving, multitasking, organizational, and communication skills • Working knowledge of medical terminology and healthcare processes is preferred • Ability to accept and implement feedback and adapt to change • Flexibility to work assigned schedules, including evenings, weekends, or holidays as required

🏖️ Benefits

• Health, dental, and vision insurance • 401(k) plan with company match • Paid time off (PTO) and holidays • Flexible spending accounts (FSAs) • Employee wellness programs • Career development opportunities