Radiology Scheduler

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Carenet Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

🏥 Healthcare

📡 Telecommunications

⚕️ Healthcare Insurance

Healthcare • Telecommunications • Healthcare Insurance

Carenet Health is a leader in the transformation of healthcare consumer engagement, specializing in closing gaps in care, telehealth, and advocacy. With over 25 years of experience, the company utilizes advanced technology and insights to provide tailored solutions to healthcare providers and payers, helping them meet consumer needs effectively. Their services encompass personalized health advocacy, care management, and consumer engagement, ultimately aiming to improve healthcare outcomes and patient experiences.

📋 Description

• Support patients with scheduling and coordination across diagnostic imaging and specialty service lines • Manage inbound and outbound patient interactions in a remote contact center environment • Schedule, reschedule, cancel, and confirm patient appointments • Respond to inquiries about imaging services, appointment availability, preparation instructions, insurance verification, and general service information • Document patient interactions, appointment details, and updates in scheduling systems and CRM platforms • Review patient orders, referrals, and provider instructions to schedule appointments according to protocols • Navigate multiple scheduling, CRM, and communication systems simultaneously • Communicate with patients, providers, and internal teams to coordinate care and resolve scheduling needs • Follow workflows, call flows, knowledge resources, HIPAA regulations, and privacy/security standards • Maintain productivity, quality, attendance, and schedule-adherence standards • Participate in modality-based training, coaching sessions, and other assigned duties

🎯 Requirements

• High school diploma or GED required • Minimum of six months of healthcare contact center, patient access, or customer service experience preferred; hands-on medical appointment scheduling experience within a healthcare organization is required • Work-from-home experience in a private, secure, distraction-free environment compliant with HIPAA and company data privacy standards • Strong verbal communication, empathy, professionalism, and telephone etiquette • Understanding and adherence to contact center performance metrics and Remote Work Agreement expectations • Ability to adhere to assigned schedules with reliable attendance and punctuality • Flexibility to adjust shifts, swap coverage, and support overtime based on business needs • Ability to manage multiple systems and tasks simultaneously • Strong attention to detail and ability to follow protocols and workflows • Problem-solving and customer inquiry research skills • Basic computer proficiency with Windows, Outlook, Teams, CRM, and scheduling platforms • Typing speed of at least 40 words per minute • Flexibility to work evenings, weekends, or holidays as required • Must comply with HIPAA and privacy/security standards • Completion of assessments may be required and must be done independently

🏖️ Benefits

• Health, dental, and vision insurance • 401(k) plan with company match • Paid time off (PTO) and holidays • Flexible spending accounts (FSAs) • Employee wellness programs • Career development opportunities • Remote work from home • Required training programs • Coaching sessions and performance feedback