Workforce Scheduler

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Golden Pet Brands

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🍽️ Food & Beverage

🏭 Manufacturing

👥 B2C

Food & Beverage • Manufacturing • B2C

Golden Pet Brands is a vertically integrated pet nutrition company founded in 2017 that makes minimally processed, nutrient-dense food for dogs and cats. The company operates multiple in-house U. S. manufacturing facilities and produces freeze-dried raw, air-dried, and supplement products across three expert-led brands (Dr. Marty Pets, Badlands Ranch, and Ultimate Pet Nutrition). Golden Pet Brands sells through independent and national pet specialty retailers as well as direct-to-consumer channels, and emphasizes real ingredients, minimal processing, and veterinary partnership.

📋 Description

• The Workforce Scheduler works with all GPCC departments to coordinate staffing in alignment with service goals. • This role maintains agent schedules for multiple lines of business and optimizes planned activities providing continuity of schedule coverage. • The Scheduler works closely with WFM Coordinators to identify and report trends impacting staffing to leadership. • This role will also be responsible for maintenance of teams, supervisors, and agent records across several systems used for performance reporting. • This position interfaces regularly with employees, managers, and supervisors, requiring discretion, initiative, and strong attention to detail. • Publishes weekly schedules to include planned activities while providing continuity of coverage through all hours of operation. • Maintains short-term forecasts in the WFM system to ensure published schedules align to expected volume patterns. • Maintains agent records to reflect team changes, agent attrition and new hire assignments. • Produces various WFM performance reports including schedule accuracy and forecast variance. • Manages the Shift Bid process as business needs arise. • Facilitates weekly meetings with Supervisors to align on upcoming events to be planned in short term schedules. • Analyzes forecasts and schedules to determine time off allotments. • Provides back up to WFM Coordinators for real-time support as needed. • Maintains confidentiality regarding employee scheduling, attendance, performance, and personnel information to protect sensitive employee data. • Performs other duties as assigned.

🎯 Requirements

• Knowledge: Demonstrates an understanding of scheduling optimization in a contact center environment • Technical Knowledge: Proficient in use of workforce management software and performing intermediate data analysis using Excel or Google Sheets with use of Pivot Tables, VLOOKUP and formulas across multiple spreadsheets • Critical Thinking: Demonstrates strong critical thinking and problem-solving skills to proactively identify and resolve issues effectively • Organizational and Time Management Skills: Ability to prioritize multiple tasks efficiently, taking ownership while maintaining accuracy with minimal supervision • Collaboration and Communication: Ability to collaborate with business partners at all levels and convey information clearly and effectively • Adaptability: Capacity to embrace change, remain flexible, and quickly adjust to new circumstances or priorities in a fast-paced environment • Company Values & Environment: Contributes to a positive working environment by exemplifying the company's core values: Act Like Owners, Customers and Pets First, Share a Clear Story, Build for the Long Term, Move Fast with Discipline, Deal with Issues Directly, and Celebrate Our People • Required Education: High School Diploma or equivalent work-related experience (3+ years) • Required Experience: Prior workforce management experience • Solid understanding of workforce management concepts including adherence, shrinkage, skill monitoring and KPI reporting. • Thorough knowledge of Windows based applications and software programs. • Preferred Experience: Use of workforce management software (NICE, Verint, Genesys) • Prior scheduling experience in a multi-skilled, multi-channel environment • Use of phone software for agent reporting (Five9, Avaya, Genesys) • Proficiency with basic Microsoft Office software, specifically Excel and Word • Google Workspace proficiency.

🏖️ Benefits

• Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans. • Annual bonus • We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career. • 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being. • Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock. • Reimbursements for a portion of personal cell phone and internet usage for eligible employees. • Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career. • Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $9 million to date. • Potential for quarterly KPI bonuses.